Christopher Mazurek

• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
• Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.

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• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
• Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
• Developed rapport with customers through active listening and tailored assistance, fostering loyalty.

• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.

• Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
• Provided dogs with exercise and fresh air to promote dog health.
• Led dogs away from hazards, obstacles, and other animals to protect safety.
• Fed, walked, and cared for dogs during owners' absences and out-of-town trips.