CHRISTOPHER MCASTOCKER
Marietta,GA
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Cashier
The Home Depot
04.2021 - Current
- Trained new team members in cash register operation, stock procedures and customer services
- Oversee work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
- Built and maintained productive relationships with employees
- Assisted customers by providing information and resolving complaints
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Learned roles of other departments to provide coverage and keep store operational
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Resolved escalated customer disputes with special actions such as discounts
- Assisted customers by answering questions and fulfilling requests
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Educated employees on register use, merchandising, and customer service
- Helped management develop employee improvement plans and motivate team members to continually improve
Training Coach
Home Depot
01.2022 - Current
- I am currently a coach at Home Depot, which means I am responsible for training the new hires that join our company and departments at our job
- In addition, I am given the opportunity to show the new hire around the store and familiarize them with the different departments and our appliances and merchandise
Education
Associate of Science - General Studies
Georgia State University
Atlanta, GA12-2024
Bachelor of Science - Exercise Science
Georgia State University
Atlanta, GA05-2026
Skills
- BLS (Basic life support) American Heart Association 2023
- Word
- PowerPoint
- Leadership
- Coaching
- Social Media
- Teamwork
- Team building
- Critical thinking
- Customer service
- Public Speaking
- Communication
- Team Leadership
- New Hire Training
Websites
Accomplishments
Named to the Fall 2024 Dean's List at Georgia State University.
Certification
BLS (Basic Life Support), American Heart Association, 01/01/23
Timeline
Training Coach
Home Depot
01.2022 - Current
Head Cashier
The Home Depot
04.2021 - Current
Associate of Science - General Studies
Georgia State University
Bachelor of Science - Exercise Science
Georgia State University
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