Christopher McCarthy
Operations Manager
Groton,MA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
Work History
Operations Manager
Summit Records Management
Nashua, NH
04.2019 - Current
- Worked in an organizational environment with oversight of managers, team leaders, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Reviewed operations reports to understand numbers and trends.
- Introduced new methods, practices and systems to reduce turnaround time.
- Partnered with vendors and suppliers to effectively manage and budget.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
Account Executive
Summit Records Management
Nashua, NH
04.2013 - 04.2019
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and Summit, resulting in mutually beneficial agreements and cultivated relationships.
- Applied needs-based analysis to assess current satisfaction and importance of various service features to customers.
- Attended networking events to build relationships and identify sales opportunities.
Team Leader
Summit Records Management
Nashua, NH
04.2007 - 04.2013
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of six members while providing exceptional customer service.
Medical Records File Clerk
Northeast Reclaiming Services, Inc.
Nashua, NH
04.2004 - 04.2007
- Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.
- Maintained patient records in compliance with HIPAA regulations.
- Maintained database for storage and retrieval of medical records.
Education
Some College (No Degree) - CAD
University of New Hampshire
Durham, NHHigh School Diploma -
Salem High School
Salem, NH06.2000
Skills
- Project development and life cycle
- Work flow planning
- Budgeting and forecasting
- Contract Review and Recommendations
- Staff Management
- Financial Management
- Performance Evaluations
- Sales background
Timeline
Operations Manager
Summit Records Management
04.2019 - Current
Account Executive
Summit Records Management
04.2013 - 04.2019
Team Leader
Summit Records Management
04.2007 - 04.2013
Medical Records File Clerk
Northeast Reclaiming Services, Inc.
04.2004 - 04.2007
Some College (No Degree) - CAD
University of New Hampshire
High School Diploma -
Salem High School
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