CHRISTOPHER MCCARTIN
Las Vegas,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 12 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
20
20
years of professional experience
Work History
Operations Manager
Visstun
01.2024 - 04.2024
- Supervised operations staff of 230 employees and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- FSSC certification
- ISO certified
GENERAL MANAGER
Taylor Print Impressions
03.2023 - 01.2024
- Managed overall operations of business unit, including sales, profit and loss, budget, and forecast
- Currently reviews daily KPIs
- Implemented a new Lean Manufacturing system that has resulted in improved efficiency and productivity
- Strong financial and analytical skills
- Expertise in Lean Manufacturing.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Senior Operations Manager
LSC Communications
03.2017 - 03.2023
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Spearheaded process improvements to reduce errors and increase overall quality in operations management.
- Fulfillment Manager
- Shipping and Logistics Manager
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Fulfillment Manager
- Shipping and Logistics Manager
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Boosted employee retention rates through development of positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Oversaw staff and sub-contractor performance review assessments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Account Manager/Director of Mail Operarions/Pressroom Manager
LSC Communications
10.2011 - 03.2017
- Managed production schedules, issued work orders, and tracked employee progress
- Calculated manufacturing costs and prepared employee work schedules
- Resolved customer complaints and analyzed internal processes to improve operations
- Oversaw maintenance and repair of machinery and equipment
- Establish objectives and timelines for the department.Reviewed project proposals and established work plans
- Coordinated project activities with government agencies
- Broke down costing reports and wrote purchase orders
- Made suggestions to production and customers for efficiency.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed and implemented strategies to increase client retention.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Developed customized account plans for clients to help them achieve their business goals.
- Facilitated client satisfaction and renewed customer relations to drive growth.
MANUFACTURING SUPERVISOR
Graphics West
09.2004 - 10.2011
- Resolved customer problems and recommended improvements to prevent future issues
- Communicated with clients, sales, and customer service to ensure smooth production
- Led team of 126 employees and managed all associated functions
- Trained workers to operate automatic bindery machines, achieving significant improvements in productivity
- Ran day-to-day manufacturing operations, including prepress, quality control, shipping, mailing, printing, and bindery.
- Identified problems and implemented effective solutions.
- Maintained proper inventory levels.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
- Conducted root cause analysis on production issues, identifying solutions that prevented future recurrence of similar problems.
Skills
- Operations Management
- Scheduling
- Quality Control
- Shipping
- Customer Service
- Problem-Solving
- Lean Manufacturing
- General Manager
- Sales
- Project Management
- Fulfillment Management
- Procurement
- Leadership and team building
- Problem Resolution
- Team Player
- Efficient multi-tasker
- Effective leader
- Team Leadership
- Multiple MIS systems including to EFI Monarch and EFI technique
- SAP and Logic trained
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- MS Office
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
Training
Online management and leadership courses are offered through LSC Communication and Graphics West.
Timeline
Operations Manager
Visstun
01.2024 - 04.2024
GENERAL MANAGER
Taylor Print Impressions
03.2023 - 01.2024
Senior Operations Manager
LSC Communications
03.2017 - 03.2023
Account Manager/Director of Mail Operarions/Pressroom Manager
LSC Communications
10.2011 - 03.2017
MANUFACTURING SUPERVISOR
Graphics West
09.2004 - 10.2011