Christopher McCarty
Dublin,OH
Summary
Motivated and curious individual with experience in customer service, event planning/management, and leadership. Skilled in building customer and inter-organizational relationships Strong communication and interpersonal skills for providing superior business and organization outcomes.
Overview
10
10
years of professional experience
Work History
Account Manager-Owner Services
NetJets
07.2022 - 04.2024
- Supports Owner's travel by booking flights, arranging in-flight catering, and ordering ground transportation
- Communicates with multiple Owners and pilots every day by responding to emails and answering phone calls
- Assists with greeting Owner Flights arriving at NetJets' FBO at CMH, when additional help is required
- Coordinates with Meteorology and Flight Mission Delivery, to provide seamless Owner travel experiences
- Generates flight cost estimates, using quoting tools, for Owner reference
- Mentors new hires, demonstrating job functions and answering questions throughout training process
- Collaborates with coworkers, dividing tasks, to ensure Owner's needs are meet
- Interprets internal, and aviation, jargon to help Owners better understand possible impacts to their flight plans
- Balances multiple responsibilities, prioritizing most essential and timely tasks duties first
- Corresponds with other NetJets departments, as required, to provide best service possible for Owners.
Ohio Union Student Building Manager
The Ohio State University
03.2021 - 05.2022
- Coordinates with other building departments, to ensure event client's needs and requests are met
- Enforces building policies to ensure safety for students and visitors
- Completes shift report, detailing observations, occurrences, and issues while on duty and after shift ends
- Assists staff and visitors with unlocking doors and cages to access event space/storage when needed
- Relays maintenance and facilities requests to maintenance and EVS departments, respectively
- Solves issues, utilizing available resources and reaching out to appropriate personnel
- Utilize Microsoft Office Applications to create signage and record daily reports
- Assists in other areas as necessary.
Communications Intern
City of Dublin Communications & Public Information Department
05.2020 - 08.2020
- Drafted and posted social media posts to city social media channels, reaching 14,000+ followers/residents
- Reviewed and edited press releases, making general corrections as needed
- Conducted research to find background information for use in press releases
- Produced, edited, and posted informational video on water safety during summer season
- Participated in virtual staff meetings to update department on current projects being completed.
Events Assistant
City of Dublin Community Events Department
05.2019 - 08.2019
- Communicated with general public daily, highlighting general event/city information
- Processed gift certificate requests for city events, utilizing email and various Microsoft Office programs
- Transported various sponsorship materials to Dublin Irish Festival sponsors around Columbus area
- Prepared over 15 supply kits and other safety logistics, working and communicating with all levels of city staff
- Served in event operations at Dublin Irish Festival, attracting 100,000+ visitors annually
- Oversaw entry to one of several admission gates to July 4th concert, ensuring guest compliance with event rules
- Addressed issues arising during events, communicating with repair crews or other appropriate personnel.
Guest Relations Team Lead
Columbus Zoo and Aquarium & Zoombezi Bay
05.2018 - 07.2018
- Supervised approximately 4-10 Guest Relations and Aquatics staff every day
- Collaborated with supervisors on assigning employees to various workstations throughout water park
- Participated in new hire training presentations, giving over 40 new hires insight into job responsibilities
- Ensured safety protocols on and around water attractions were being followed
- Provided breaks to employees by assigning other staff to cover position or filled in when needed
- Assisted with hands-on job training to new employees.
Guest Relations Team Member
Columbus Zoo and Aquarium & Zoombezi Bay
05.2014 - 07.2018
- Staffed front gate turnstiles, scanning hundreds of guest's entry tickets and memberships every day
- Facilitated sales of admission's tickets, sometimes involving group sales transactions to larger groups of visitors
- Generated hundreds of ride ticket sales daily and provided information to guests at Guest Service Kiosks
- Explained water attraction safety rules to park visitors.
Education
Bachelor of Arts in Strategic Communication -
The Ohio State University
Columbus, Ohio05.2022
Skills
- Relationship Building
- Customer Service
- Employee Mentoring
- Teamwork and Collaboration
- Event Planning
- Problem-Solving
- Time Management
- Multitasking
Timeline
Account Manager-Owner Services
NetJets
07.2022 - 04.2024
Ohio Union Student Building Manager
The Ohio State University
03.2021 - 05.2022
Communications Intern
City of Dublin Communications & Public Information Department
05.2020 - 08.2020
Events Assistant
City of Dublin Community Events Department
05.2019 - 08.2019
Guest Relations Team Lead
Columbus Zoo and Aquarium & Zoombezi Bay
05.2018 - 07.2018
Guest Relations Team Member
Columbus Zoo and Aquarium & Zoombezi Bay
05.2014 - 07.2018
Bachelor of Arts in Strategic Communication -
The Ohio State University
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