Summary
Overview
Work History
Education
Skills
Timeline
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Christopher McCoy

McDonough,GA

Summary

Hardworking employee enthusiastic about learning different types things inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Delivery Driver

FedEx
06.2023 - 10.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Bus Operator

MARTA
12.2021 - 02.2023
  • Maintained full understanding of local roads and traffic patterns.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
  • Worked different route every day based on changing passenger locations and destinations.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.

Security Officer

Hinson Security Services
04.2021 - 10.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Help Desk Support Intern

Microsoft
11.2020 - 03.2021
  • Enhanced customer satisfaction by promptly addressing and resolving technical issues.
  • Streamlined help desk processes for improved efficiency and reduced response times.
  • Assisted end-users with software installation and troubleshooting, increasing productivity.
  • Developed comprehensive IT support documentation to facilitate faster issue resolution.

Pool Builder

Kent Pools
06.2020 - 10.2020
  • Improved pool construction efficiency by streamlining the building process and implementing best practices.
  • Enhanced client satisfaction by delivering high-quality pool designs tailored to their specific needs.
  • Collaborated with architects and engineers to ensure seamless integration of pool elements into overall landscape design.
  • Reduced project completion times with effective resource allocation, scheduling, and task prioritization.

Package Handler

FedEx Ground
03.2020 - 06.2020
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Package Handler

UPS
09.2019 - 01.2020
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.

Customer Service Representative

AT&T
05.2019 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Retail Sales Associate

Ross Dress For Less
02.2019 - 04.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Food Service Worker

McDonald's
08.2018 - 12.2018
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Developed and maintained positive relationships with customers to enhance service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Certificate - Microsoft Azure

TechBridge
Atlanta, GA
03.2021

GED -

Atlanta Technical College
Atlanta, GA
05.2019

Skills

  • Customer Service
  • Problem Solving
  • Technical Troubleshooting
  • Software Installation
  • Electronic Surveillance
  • Metal Detector Operation
  • Valid GA License
  • DOT Compliance
  • Delivery Recordkeeping
  • Order Processing
  • Money Handling
  • Pool Maintenance
  • Material Handling
  • Order Fulfillment
  • Heavy Equipment Operation

Timeline

Delivery Driver

FedEx
06.2023 - 10.2023

Bus Operator

MARTA
12.2021 - 02.2023

Security Officer

Hinson Security Services
04.2021 - 10.2021

Help Desk Support Intern

Microsoft
11.2020 - 03.2021

Pool Builder

Kent Pools
06.2020 - 10.2020

Package Handler

FedEx Ground
03.2020 - 06.2020

Package Handler

UPS
09.2019 - 01.2020

Customer Service Representative

AT&T
05.2019 - 08.2019

Retail Sales Associate

Ross Dress For Less
02.2019 - 04.2019

Food Service Worker

McDonald's
08.2018 - 12.2018

Certificate - Microsoft Azure

TechBridge

GED -

Atlanta Technical College

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Christopher McCoy