Christopher McFatter
Jacksonville
Summary
Dynamic Repair Specialist with proven expertise at World Electric Supply in advanced troubleshooting and electrical repairs. Adept at enhancing team productivity and customer satisfaction through strategic business planning and effective communication. Recognized for maintaining high-quality standards in equipment repair while fostering a culture of excellence and collaboration.
Seasoned Repair Technician with expertise in repairing and maintaining Milwaukee, and Dewalt products. Proven to lift over 100 pounds and operate industry equipment and vehicles. Excellent organization, planning and prioritizing aptitude. Specialties include troubleshooting, calibration, and equipment maintenance.
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Repair Specialist
World Electric Supply
01.2018 - 12.2024
- Maintained inventory of repair supplies and ordered parts.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Inspected and tested, repaired and refurbished products for proper operation.
- Repaired and maintained wide range of small and large appliances successfully.
- Followed detailed repair and maintenance procedures for consumer products.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Service Manager
Tires Plus Automotive
01.2015 - 12.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Customers Account Manager
Aaron's Sales and Lease
01.2013 - 12.2015
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Drafted letters, charts and financial reports to keep staff informed of progress.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Created sales objectives and strategies to help struggling teams increase productivity and meet sales metrics.
Deckhand
MOBRO Marine
01.2011 - 12.2012
- Assisted with navigation and tasks as look-out.
- Laid and transferred rigging, safely handled lines, and checked tow for vessels.
- Shifted, dropped, and picked up over barges.
- Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.
- Inspected and maintained deck equipment and supplies.
- Assisted deck officers with communications and safety procedures.
- Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
Cashier Team Lead
Walgreens
01.2009 - 12.2010
- Assisted customers by answering questions and fulfilling requests.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Monitored areas for security issues and safety hazards.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
First Coast High School
Jacksonville05-2011
Skills
- Hardware installation
- Advanced troubleshooting
- Electrical repairs
- Hand tool proficiency
- Power tool operation
- Equipment Repair
- Warehouse picking
- Palletizing
- Stock allocation
- Inventory staging
- Productivity monitoring
- Supply procurement
- Culture development
- Strategic business planning
Certification
- Certified Repair Tool Specialist, Greenlee Tools - 2024
- Certified Repair Tool Specialist, Ridgid Tools - 2023
- Certified Repair Tool Specialist, Southwire Tools - 2024
Timeline
Repair Specialist
World Electric Supply
01.2018 - 12.2024
Service Manager
Tires Plus Automotive
01.2015 - 12.2018
Customers Account Manager
Aaron's Sales and Lease
01.2013 - 12.2015
Deckhand
MOBRO Marine
01.2011 - 12.2012
Cashier Team Lead
Walgreens
01.2009 - 12.2010
High School Diploma -
First Coast High School
Similar Profiles
Sentell Glover IISentell Glover II
Operations Analyst at World Electric SupplyOperations Analyst at World Electric Supply
Jason KronenwetterJason Kronenwetter
Inside Sales/Counter Sales at World Electric SupplyInside Sales/Counter Sales at World Electric Supply
Fredy CastroFredy Castro
Wire Cutter at World Electric SupplyWire Cutter at World Electric Supply