Christopher McGill
Summerville,SC
Summary
Graduate of the University of South Carolina with a Bachelor of Science in Retail Management and over five years of experience supporting operational performance in high-volume, customer-facing environments. Demonstrated ability to lead teams, execute business processes, and analyze performance metrics to support organizational objectives. Known for strong communication, adaptability, and disciplined operational execution. Results-oriented professional prepared to contribute immediately.
Overview
8
8
years of professional experience
Work History
Shift Manager
CVS Pharmacy
07.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated team schedules to optimize workflow and maintain service excellence.
- Trained new staff on operational procedures and customer service protocols.
- Implemented process improvements that enhanced efficiency and reduced downtime.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Lids Assistant Manager
Lids
12.2023 - 01.2026
- Sales Management: Assisted in driving sales through effective merchandising, promotional strategies, and customer engagement.
- Team Leadership: Supervised and trained staff, creating a positive team environment and ensuring following of company policies.
- Customer Service: Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a high standard of customer satisfaction.
- Inventory Control: Assisted in managing inventory levels, conducting stock audits, and ensuring accurate product placement.
- Operational Support: Oversaw daily store operations, including cash handling, scheduling, and compliance with health and safety regulations.
- Visual Merchandising: Helped implement visual merchandising strategies to enhance store appearance and promote product sales.
- Reporting and Analytics: Assisted in analyzing sales reports and key performance indicators to identify trends and improve store performance.
- Training and Development: Assisted in onboarding new employees and provided ongoing training to enhance team performance and product knowledge.
- Customer Engagement: Created a welcoming atmosphere and built relationships with customers to promote loyalty and repeat business.
- Mentored team members, enhancing their skills and promoting a collaborative environment.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
FedEx Package Handler
FedEx Ground
04.2023 - 08.2023
- Loading and unloading packages onto and off of vehicles.
- Sorting packages.
- Organizing packages for delivery.
- Using computers to track packages.
- Monitoring packages while they are being transported.
Stadium Operations Intern
Columbia Fireflies Baseball
01.2023 - 04.2023
- Actively ushering 2,000+ fans to seats during game days
- Assisted in the overall operations and management of the stadium during events and non-event times
- Led with parking and traffic control before and after events generating around $5,000 daily
- Assisted in ensuring compliance with all safety regulations and policies during events and non-event times within the kids zone
- Assisted with setup and breakdown of equipment and furniture for events
Retail Sales Associate
Finish Line
02.2020 - 11.2022
- Helped store reach #1 in our division in sales
- Provided outstanding customer service and ensured guest satisfaction
- Maintained the sales floor by restocking merchandise, organizing displays, and ensuring products are neatly arranged
- Processed transactions accurately using the store's POS system and cash handling procedures
- Educated customers on promotions and new products to rise sales
- Changed mannequin styles monthly displaying merchandise
Student Intern
Heritage Trust Federal Credit Union
06.2018 - 06.2020
- Promoted the bank’s products and services to reach #1 in most new members within the company
- Opened new accounts and helped with loan applications
- Assisted with member service by answering phone calls, emails, and in-person inquiries
- Assisted in processing account transactions, such as deposits, withdrawals, and transfers
- Supported the marketing department by helping with social media campaigns and website updates
- Helped maintain accurate records and files, both electronically and physically
Education
Bachelor of Science - Retail Management
University of South Carolina
Columbia, SC12-2025
Skills
- Customer service focus
- Attention to detail
- Sales strategies
- Team development
- Shift leadership
- Problem-solving
- Continuous improvement
- Multitasking and prioritizing
- Reliability
- Customer satisfaction
Timeline
Shift Manager
CVS Pharmacy
07.2025 - Current
Lids Assistant Manager
Lids
12.2023 - 01.2026
FedEx Package Handler
FedEx Ground
04.2023 - 08.2023
Stadium Operations Intern
Columbia Fireflies Baseball
01.2023 - 04.2023
Retail Sales Associate
Finish Line
02.2020 - 11.2022
Student Intern
Heritage Trust Federal Credit Union
06.2018 - 06.2020
Bachelor of Science - Retail Management
University of South Carolina