Christopher McKeaney
Blackstone,VA
Summary
Dynamic professional with a proven track record at Home Care Delivered, consistently surpassing sales targets and enhancing customer retention. Recognized for exceptional communication and CRM proficiency, I excel in online lead generation and relationship building, driving revenue growth and achieving referral goals. Committed to delivering outstanding customer service in competitive environments.
Overview
12
12
years of professional experience
Work History
DIGITAL ENROLLMENT REPRESENTATIVE IV
Home Care Delivered
Clarksville, VA
02.2023 - Current
- Initiated contact with potential customers for durable medical supplies via phone communication.
- Facilitated onboarding of new customers by gathering demographic details and insurance information.
- Surpassed monthly sales targets consistently in a dynamic, competitive environment.
- Leveraged online-generated leads to enhance customer outreach efforts.
Social Studies Teacher
Buckingham Middle School
Buckingham, VA
08.2020 - 01.2023
- Designed and delivered daily 90-minute lessons aligned with SOL standards for US History II.
- Incorporated technology and traditional methods to accommodate diverse learning needs.
- Conducted assessments to evaluate student comprehension and adapt instructional strategies.
CUSTOMER ENROLLMENT REPRESENTATIVE III
Home Care Delivered
Clarksville, VA
07.2018 - 08.2020
- Managed customer onboarding for medical supplies, ensuring accurate and timely delivery.
- Elevated customer retention rates through prompt updates and effective resolutions.
- Fostered strong relationships with internal teams to improve overall customer service.
CUSTOMER CARE ASSOCIATE
Navient
Wilkes-Barre, PA
07.2017 - 06.2018
- Addressed inquiries and concerns from student loan borrowers through inbound call handling.
- Developed payment solutions for overdue accounts, consistently achieving customer satisfaction goals.
- Achieved required metrics to maintain highest levels of customer satisfaction.
REGISTERED FINANCIAL REPRESENTATIVE
Western & Southern Life
Wilkes-Barre, PA
12.2016 - 07.2017
- Formulated marketing plans to improve market penetration.
- Identified potential clients through targeted prospecting efforts.
- Achieved sales of customized insurance solutions, addressing client needs effectively.
Annuity Customer Service Professional
Prudential Financial
Dresher, PA
10.2013 - 12.2016
- Ensured timely processing of market trades to enhance operational efficiency.
- Maintained high accuracy in phone withdrawals to minimize errors.
- Addressed client inquiries promptly and efficiently to improve customer satisfaction.
- Supported financial professionals with accurate data and resource management.
Customer Call Center Representative
Lucky Vitamin
Conshohocken, PA
01.2013 - 10.2013
- Resolved customer inquiries through phone, email, and live chat channels.
- Processed claims for lost or damaged products efficiently.
- Facilitated effective communication with teammates to enhance customer satisfaction.
Education
Master of Education (M.ED.) -
08.2022
B.S. - Marketing
12.2012
Skills
Sales achievement recognition 2023 and 2024
- Referral and revenue target attainment
- Multi-tasking proficiency
- Customer service excellence
- Collaborative team player
- Effective written and verbal communication
Timeline
DIGITAL ENROLLMENT REPRESENTATIVE IV - Home Care Delivered
02.2023 - Current
Social Studies Teacher - Buckingham Middle School
08.2020 - 01.2023
CUSTOMER ENROLLMENT REPRESENTATIVE III - Home Care Delivered
07.2018 - 08.2020
CUSTOMER CARE ASSOCIATE - Navient
07.2017 - 06.2018
REGISTERED FINANCIAL REPRESENTATIVE - Western & Southern Life
12.2016 - 07.2017
Annuity Customer Service Professional - Prudential Financial
10.2013 - 12.2016
Customer Call Center Representative - Lucky Vitamin
01.2013 - 10.2013
REGENT UNIVERSITY - Master of Education (M.ED.),
KING'S COLLEGE - B.S., Marketing
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