Christopher McKellar
Santa Rosa,CA
Summary
Every job that I’ve ever had showed me my greatest strengths. I’ve been doing customer service jobs for about 7 years now. I started working at a young age in an automotive shop. I would meet a lot of people every day and help them with whatever they needed to make their day easier. It always brought me joy to see someone smile and show that all the hard work I do isn’t for nothing. This is the same joy I feel every day working with people now. Helping people in need is something I feel like I was born to do. When I come into work I always make sure to tell myself to have a positive day and that no matter how the day turns out I can still bring joy to anyone I meet just by being myself and working hard.
Overview
8
8
years of professional experience
Work History
Lube Technician
Benedetti Tire Service
01.2024 - Current
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Bag Room Crew Chief
Alliance Group International
06.2023 - 12.2023
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Managed team according to company standards and compliance requirements.+
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.
- Enforced strict safety protocols to protect crew members.
- Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
General Manager
Quality Inn Oakland Airport
11.2021 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
Front Office Manager
Best Western Coyote Point Inn
08.2019 - 02.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Warehouse Worker
Nassau Sosnick
08.2020 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
Key Holder Supervisor
CREAM Cookies Rule Everything Around Me
03.2016 - 08.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Sales
Kay Jewelers
01.2018 - 05.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
San Mateo High School
San Mateo, CA05.2019
Skills
- Planning
- Supportive
- People Pleaser
- Training and mentoring
- Great listener
- Crew Leadership
- Team Development
- Schedule Coordination
- Incident Management
- Maintenance recordkeeping
- Time Management
- Verbal and written communication
- Sales Techniques
Career Interests
- Managing
- Engineering (Mechanic)
- Customer service
- Hospitality
- First Responder
Personal Information
Date of Birth: 12/13/00
Awards
- Youth of the Month
- Most Improved Choir
- JFY Scholarship
Volunteer Experience
- Boy and Girls Club, Jr. Staff, 09/2015, 01/2016, Helping with Power Hour, Help with the kids and make sure that the club is clean.
- Teen Center, Keystone, 09/2015, 01/2016, Job Accomplishments, Posters, Clothes Drive, Carrying the bags, To help keep the Teen Center clean and to help run events
- Outdoor Ed Cabin Leader, Cabin Leader, 10/01/2018, 10/08/2018, Supervised 12 children on my own in a cabin for a week., I made sure they kept their personal hygiene and that they followed evening rules., Provided a safe environment for activities., Inspired children to participate in activities., Inspired children to have a positive outlook on camp outings and was a leader and a role model to the kids that attended the camp.
Music and Gaming
Music is a strong passion of mine that helps keep my mind cool, calm and collected as I go throughout all of my daily routines. I believe music helps me focus more on the tasks at hand.
Timeline
Lube Technician
Benedetti Tire Service
01.2024 - Current
Bag Room Crew Chief
Alliance Group International
06.2023 - 12.2023
General Manager
Quality Inn Oakland Airport
11.2021 - 02.2023
Warehouse Worker
Nassau Sosnick
08.2020 - 09.2020
Front Office Manager
Best Western Coyote Point Inn
08.2019 - 02.2023
Sales
Kay Jewelers
01.2018 - 05.2019
Key Holder Supervisor
CREAM Cookies Rule Everything Around Me
03.2016 - 08.2019
High School Diploma -
San Mateo High School
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