Christopher McKendrick
Johnstown,PA
Summary
Detail-oriented IT help desk technician with expertise in network troubleshooting, customer service, and problem analysis. Proven ability to diagnose technical issues and deliver effective solutions to enhance client satisfaction.
Overview
1
1
year of professional experience
Work History
IT help desk/service technician
Inshore Technologies
Johnstown, Pennsylvania
01.2025 - Current
- Provided exceptional customer service by addressing client inquiries and concerns.
- Diagnosed problems and determined solutions for various customer issues.
- Collaborated with team members to troubleshoot complex system problems effectively.
- Performed onsite repair of equipment at customer locations.
- Installed and maintained technical equipment for clients in diverse environments.
- Logged service activities in ticketing system to track resolution progress and enhance service accountability.
- Diagnosed and repaired machinery issues, ensuring optimal functionality using specialized tools and techniques.
Education
Bachelor of Science - Cybersecurity
Franklin University
Columbus, OH08-2027
Skills
- Technical support
- Network troubleshooting
- Problem analysis
- Technical documentation
- Work order prioritization
- Equipment maintenance
- Team collaboration
- Customer service
Timeline
IT help desk/service technician
Inshore Technologies
01.2025 - Current
Bachelor of Science - Cybersecurity
Franklin University