Christopher McLellan
Hermon
Summary
Accomplished Service Supervisor with expertise in complaint handling and task delegation at CINTAS. Enhanced service delivery by training staff and optimizing operations, leading to a 15% increase in customer satisfaction. Proficient in Microsoft Excel, known for exceptional employee engagement and brand representation. Recognized for driving efficiency and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Service Supervisor
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
- Learned safety protocols and operational procedures to ensure compliance.
- Assisted in training new team members on service standards and best practices.
- Supported daily operations by managing inventory and coordinating supplies.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Supervise the service team who provides customer service, sales and the pick-up and delivery of products to our customers.
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
10.2021 - 10.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed daily route planning to optimize delivery efficiency and reduce delays.
- Maintained accurate inventory records, ensuring stock levels met customer demands.
- Conducted routine vehicle inspections to ensure safety and compliance standards were met.
- Trained new hires on operational procedures and best practices for route management.
- Identified potential new customers within assigned territory through market research and cold calling techniques.
- Maintained accurate records of deliveries, invoices, and payments, ensuring compliance with company policies.
- Increased sales revenue by consistently upselling products and services during routine customer visits.
Field Service Technician
Xerox
07.2008 - 10.2021
- Diagnosed and repaired equipment malfunctions to minimize downtime.
- Conducted routine maintenance checks to ensure optimal performance of machinery.
- Collaborated with clients to understand service needs and provide tailored solutions.
- Trained junior technicians on equipment operation and troubleshooting techniques.
- Maintained accurate service records and documentation for compliance purposes.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Education
High School Diploma -
Presque Isle Highs School
Presque Isle, MESkills
- Complaint handling
- Task delegation
- Service order flow
- Service delivery
- Supervisory role experience
- Employee engagement
- Staff training
- Microsoft outlook
- Paperwork processing
- Microsoft Excel
- Brand representation
- Credit adjustments
Timeline
Service Supervisor
CINTAS, Professional Uniform and Facility Services
10.2023 - Current
Route Service Sales Representative
CINTAS, Professional Uniform and Facility Services
10.2021 - 10.2023
Field Service Technician
Xerox
07.2008 - 10.2021
High School Diploma -
Presque Isle Highs School
Similar Profiles
Michael MaultMichael Mault
Production Worker at CINTAS, Professional Uniform and Facility ServicesProduction Worker at CINTAS, Professional Uniform and Facility Services
Aaron WilliamsAaron Williams
Sanitation Technician/Sales Associate at CINTAS, Professional Uniform and Facility ServicesSanitation Technician/Sales Associate at CINTAS, Professional Uniform and Facility Services
Isaac ZavalaIsaac Zavala
Route Sales Driver at CINTAS, Professional Uniform and Facility ServicesRoute Sales Driver at CINTAS, Professional Uniform and Facility Services
Melissa PikeMelissa Pike
Hospice Registered Nurse Case Manager at Bristol HospiceHospice Registered Nurse Case Manager at Bristol Hospice
Mackenzie MillerMackenzie Miller
Aide at Legacy KAide at Legacy K