Christopher McRae
Brooklyn,NY
Summary
Congenial, enthusiastic contributor and supporter of team goals. Excellent analytical, organizational and communication skills. Proven ability to prioritize and handle multiple tasks in a challenging environment. Excellent customer service skills focusing on resolution of customer concerns.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
People Care
10.2022 - Current
- Providing personal care
- Supporting people with mobility issues and transfers using appropriate equipment
- Preparation of daily meals and support with feeding and hydration
- Supporting and administering medication as per the company's policies and procedures
Manager Food/Beverage Outlets
TWA Hotel, JFK Airport
06.2020 - 10.2022
- Great guests
- Inspect public areas for appearance and cleanliness
- Ensure company standards for housekeeping, décor and guest services are met
- Answer guest questions about services and policies
- Monitor staff performance, ensuring the company is running well and guests are happy
- Coordinate front-office and back-office activities and resolve any problems
- Event management
- Delivery management
Server / Bartender / Host
OTG Management, JFK Airport
02.2019 - 03.2020
- Assist customers, efficiently, courteously and professionally at all times
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues
- Promptly and effectively deal with customer concerns/issues in a timely manner prior to escalation
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Successful multitasking while remaining professional and courteous in fast-paced environments
Education
High School Diploma -
Transit Tech High School
Brooklyn, NY06-2009
Skills
- Activities of daily living support
- Care plan implementation
- Compassionate patient care
- Patient awareness
- Housekeeping
- Personal hygiene
- Nutrition awareness
- Food and beverage operations
- Service delivery management
- Sanitation standards
Certification
NYC Food Handler Certification
Personal Care Aide
References
Provided upon request
Timeline
Personal Care Assistant
People Care
10.2022 - Current
Manager Food/Beverage Outlets
TWA Hotel, JFK Airport
06.2020 - 10.2022
Server / Bartender / Host
OTG Management, JFK Airport
02.2019 - 03.2020
High School Diploma -
Transit Tech High School
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