Christopher Mehler
Henrico,VA
Summary
Dynamic Home Furnishing Consultant with a proven track record at Value City Furniture, excelling in client consultation and furniture selection. Recognized for enhancing customer satisfaction through personalized recommendations and effective problem-solving. Skilled in inventory monitoring and fostering strong client relationships, consistently achieving sales targets and driving revenue growth.
Knowledgeable [Desired Position] with solid background in home furnishings, delivering tailored solutions for diverse client needs. Successfully advised on interior aesthetics and functional design, enhancing customer satisfaction. Demonstrated expertise in space planning and product knowledge, ensuring optimal customer experiences.
Overview
22
22
years of professional experience
Work History
Home Furnishing Consultant
Value City Funiture
01.2025 - Current
- Provided personalized recommendations to customers based on their home furnishing needs
- Demonstrated product features and benefits to enhance customer understanding
- Engaged with customers to resolve inquiries and enhance shopping experience
- Utilized point-of-sale systems for processing transactions efficiently
- Supported visual merchandising efforts to create appealing product displays
- Adapted quickly to new product lines and company policies during onboarding
- Updated customers on scheduled deliveries of furniture to homes.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Communicated with clients to find and design layout best suited for client needs and location.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Organized promotional events within the store to showcase new products, attracting potential buyers who may not have previously considered our offerings.
- Achieved monthly sales targets consistently by implementing effective upselling strategies during consultations.
- Increased sales revenue through effective product presentation and persuasive communication skills.
- Assisted clients in selecting appropriate furniture, fabrics, and color schemes for their homes, ensuring a cohesive design aesthetic.
- Developed strong client relationships by maintaining consistent follow-ups and addressing customer concerns promptly.
- Improved customer satisfaction by providing personalized home furnishing consultations and recommendations.
- Collaborated with design team to create visually appealing showroom displays, resulting in increased foot traffic and sales inquiries.
- Performed card, and finance transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Associate
American Freight Furniture and Mattress
01.2023 - 12.2024
- Assisted customers with product selection and provided tailored recommendations to enhance satisfaction.
- Facilitated merchandise displays to optimize sales and improve store aesthetics.
- Managed inventory levels by conducting regular stock checks and replenishing items as needed.
- Collaborated with team members to ensure efficient checkout processes and customer service excellence.
- Trained new associates on operational procedures, product knowledge, and sales techniques.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Maintained cleanliness and organization of the sales floor to create a welcoming shopping environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
General Mangaer
American Freight Furniture and Mattress
05.2022 - 12.2022
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Developed and implemented strategies to increase sales and improve inventory management.
- Trained and mentored staff on company policies, procedures, and best practices.
- Enhanced customer engagement through effective merchandising and promotional activities.
- Collaborated with regional management to align store objectives with corporate goals.
- Streamlined operational processes to improve efficiency and reduce waste.
- Managed budget implementations, employee reviews, training, schedules.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Assistant Store Manager
American Freight Furniture and Mattress
11.2018 - 05.2022
- Led daily operations, ensuring efficient store management and customer satisfaction.
- Mentored and trained staff, fostering professional growth and team cohesion.
- Implemented inventory control measures, optimizing stock levels and reducing shrinkage.
- Developed promotional displays, enhancing product visibility and driving sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Sales Associate
American Freight Furniture
06.2018 - 11.2018
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Operations Supervisor
Potbelly's Sandwich Shop
02.2015 - 03.2018
- Trained and mentored staff on best practices for workflow efficiency.
- Coordinated inventory management, optimizing stock levels to meet production demands.
- Implemented process improvements that reduced operational delays and enhanced productivity.
- Kept high average of performance evaluations.
Sales Associate
HobbyTownUSA
11.2011 - 02.2015
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted customers with product selection and provided tailored recommendations to enhance satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained cleanliness and organization of the sales floor to create a welcoming shopping environment.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Implemented promotional strategies to increase foot traffic and boost sales performance.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
42F -Human Resources Information System Management
United States Army
10.2003 - 08.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managing Information Systems: Operate and manage the information systems for field personnel, ensuring data accuracy and compliance with Army standards.
- Personnel Support: Provide timely and effective personnel support, including maintaining personnel information files and coordinating data updates. 2
- Advising Commanders: Advise commanders on personnel readiness and strength levels, helping to ensure that units are adequately staffed and prepared for missions. 2
- Training and Assistance: Train and assist system users, ensuring they can effectively utilize the personnel information systems.
Education
High School Diploma -
Parkway Central Sr High
Chesterfield, MO05-1992
Skills
- Client consultation
- Furniture selection
- Space planning
- Color coordination
- Computer skills
- Inventory monitoring
- Sales reporting
- Brand awareness
- Product demonstration
- Loyalty program promotion
- Accessory styling
- Warranty promotion
- Warranty sales
- Furniture merchandising
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Attention to detail
- Reliable and responsible
- Customer assistance
- Strong communication and interpersonal skills
Timeline
Home Furnishing Consultant
Value City Funiture
01.2025 - Current
Sales Associate
American Freight Furniture and Mattress
01.2023 - 12.2024
General Mangaer
American Freight Furniture and Mattress
05.2022 - 12.2022
Assistant Store Manager
American Freight Furniture and Mattress
11.2018 - 05.2022
Sales Associate
American Freight Furniture
06.2018 - 11.2018
Operations Supervisor
Potbelly's Sandwich Shop
02.2015 - 03.2018
Sales Associate
HobbyTownUSA
11.2011 - 02.2015
42F -Human Resources Information System Management
United States Army
10.2003 - 08.2011
High School Diploma -
Parkway Central Sr High