Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Mendez

Tucson,Arizona

Summary

Customer-oriented Leader offering over 9 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store partners and leaders.

Overview

12
12
years of professional experience

Work History

General Manager

Petco
01.2023 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Selling Experience Leader

Petco
09.2021 - Current
  • As a Selling Experience Leader I am in charge of customer service; future proofing metrics; developing partners; customer resolutions; hiring and training; and payroll/scheduling.

Companion Animal Leader

Petco
03.2021 - 09.2021
  • As the Companion Animal Leader I was in charge of overseeing all maintenance with the animals within the store. This would involve cleaning; feeding; ordering animals; and taking animals to the vet when needed. This role also consisted of developing team members to be ready to move into the CAL role.

Merchandise Operations Leader

Petco
10.2019 - 03.2021
  • As the Merchandise Operations Leader I was in charge of doing things such as inventory counts; receiving purchase orders, trucks, and transfer; working out freight; merchandising sets; and price changes/ad sets. During this time I would also develop members of the team to be ready to take my spot.

Store General Manager

Pet Club
11.2018 - 10.2019
  • As the Store General Manager I was in charge of placing orders; payroll and scheduling; merchandising sets; overseeing grooming; working freight; price changes; and hiring and training new associates.

Home Department Manager

Kohls Department Store
10.2013 - 04.2018
  • As the Home Department Manager I was in charge of any merchandising sets; price changes; working freight; customer service throughout all areas; selling credit cards; and developing my team.

Produce Clerk

Safeway
06.2012 - 10.2013
  • As a Produce Clerk I was in charge of making sure the stock stayed rotated to maintain freshness; working out any new stock that was coming in; backstocking and dating any overstock; cashiering; and cutting produce for prepackaged trays.

Education

Some College (No Degree) - Management Information Systems

Pima Community College
Tucson, AZ

High School Diploma -

Santa Rita High School
Tucson, AZ
05.2014

Skills

  • Creative Problem Solving
  • Customer Service
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Selling
  • Employee Development
  • Business Development
  • Scheduling
  • Account Management
  • Sales Tracking
  • Team Leadership

Timeline

General Manager

Petco
01.2023 - Current

Selling Experience Leader

Petco
09.2021 - Current

Companion Animal Leader

Petco
03.2021 - 09.2021

Merchandise Operations Leader

Petco
10.2019 - 03.2021

Store General Manager

Pet Club
11.2018 - 10.2019

Home Department Manager

Kohls Department Store
10.2013 - 04.2018

Produce Clerk

Safeway
06.2012 - 10.2013

Some College (No Degree) - Management Information Systems

Pima Community College

High School Diploma -

Santa Rita High School

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Christopher Mendez