Christopher Merrell
Eugene,OR
Summary
Proactive professional known for resolving technical issues and improving customer satisfaction. Experienced in developing training materials and analyzing feedback to drive product enhancements and streamline support processes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Director's Assistant
Union Gospel Mission Of Portland
Portland, OR
08.2021 - 03.2026
- Facilitated purchase and transportation of food and supplies to ensure operational readiness.
- Developed and designed comprehensive order guides and signage materials.
- Managed and trained new staff and program residents.
- Provided comprehensive support and strategic counsel to residents navigating addiction and life difficulties.
- Oversaw and streamlined inventory management processes for outreach services.
Tier 2 Technical Support Specialist
Green Bits
Portland, OR
09.2017 - 01.2021
- Facilitated resolution of escalated technical issues, ensuring seamless support for frontline agents and engineering teams.
- Delivered timely ticket responses and resolutions, consistently exceeding SLAs to enhance customer satisfaction via email and phone interactions.
- Provided strategic input on customer implications of engineering projects during cross-functional team discussions.
- Served as a key point of contact for addressing intricate and longstanding regulatory compliance matters.
- Coordinated with state governing bodies to ensure compliance with regulatory requirements.
Education
Associate of Applied Science - Cybersecurity
Portland Community College
Portland, OR12-2025
Associate of Applied Science - CIS: Network Administration
Portland Community College
Portland, OR12-2025
Skills
- Restorative
- Analytical
- Strategic
- Relator
- Ideation
Certification
- Computer Information Systems
- Adv. Windows Network Security
- CIS: Microsoft Servers
- Network Security
Timeline
Director's Assistant
Union Gospel Mission Of Portland
08.2021 - 03.2026
Tier 2 Technical Support Specialist
Green Bits
09.2017 - 01.2021
Associate of Applied Science - Cybersecurity
Portland Community College
Associate of Applied Science - CIS: Network Administration
Portland Community College