Christopher Michael

• Patrol hospital premises to prevent and detect signs of intrusions, theft, or potential safety hazards.

• Monitor surveillance equipment, such as CCTV cameras, to detect suspicious activity and respond appropriately.

• Maintain a visible and approachable presence at key hospital areas to deter inappropriate behavior and assist patients and visitors.

• Respond to emergencies, such as fire alarms, medical incidents, and security threats, following hospital protocols.

• Escort visitors, patients, and staff safely within hospital premises as required.

• Ensure hospital policies and procedures, including visitor access control and safety guidelines, are strictly followed.

• Assist in crowd control during busy times or special events.

• Collaborate with hospital staff, law enforcement, and emergency responders during critical incidents.

• Prepare daily reports and logs of incidents, suspicious activity, or accidents for management review.

• Provide excellent customer service by offering directions, answering questions, and helping maintain a welcoming atmosphere for patients and visitors.

• Gained hands-on experience in law enforcement and public safety protocols, including emergency response, defensive tactics, and investigative techniques.
• Developed skills in effective communication, teamwork, and high-pressure decision-making, all of which are transferable to a financial advisory career.

• Managed high-volume customer events (40-60 clients out of around 350 per event), ensuring a high standard of service, smooth operations, and client satisfaction.
• Developed and maintained strong relationships with clients, assisting in the development of repeat business through personalized service and attention to detail.
• Trained and mentored new employees on operational procedures and client service protocols, ensuring team cohesion and high-quality performance.
• Made real-time decisions to resolve service issues, ensuring that both customer needs and operational procedures were balanced effectively.

• Provided excellent customer service by greeting and assisting clients, offering product recommendations, and addressing inquiries in a friendly and professional manner.
• Managed cash transactions accurately, processed payments, and ensured correct change, building trust and rapport with customers.
• Maintained cleanliness and organization of work areas to comply with health and safety regulations, ensuring a safe and enjoyable customer experience.

• Assisted customers with product selection, providing friendly and knowledgeable service about local produce and specialty items.

• Operated the point-of-sale system, handled cash and card transactions accurately, and balanced the register.

• Maintained a clean, organized, and visually appealing display of goods throughout the market day.
• Supported setup and takedown of market booths, ensuring a smooth and timely opening and closing process.
• Promoted seasonal products and daily specials to increase customer engagement and sales.

• Built strong relationships with repeat customers and represented the brand with professionalism and enthusiasm.