Christopher-Michael Billings
Boynton Beach,FL
Summary
Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
3
3
years of professional experience
Work History
Sales and Service Specialist
Firestone
04.2023 - Current
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks, and vans.
Manager in Training
AutoZone
06.2022 - 04.2023
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Certified Trainer
Chick-fil-A
10.2020 - 06.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Adhered to class plan and deadline-oriented training schedule.
Education
High School Diploma -
Park Vista Community High School
Lake Worth, FL06.2020
Skills
- Channel Marketing
- Regulatory Compliance
- Billing Procedures
- Competitor Analysis
- Loyalty Programs
- Promotional Events
Timeline
Sales and Service Specialist
Firestone
04.2023 - Current
Manager in Training
AutoZone
06.2022 - 04.2023
Certified Trainer
Chick-fil-A
10.2020 - 06.2022
High School Diploma -
Park Vista Community High School
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