Christopher Michaud
Atlantic Beach,FL
Summary
Adept at leveraging Mechanical Knowledge and Excellent Communication, I significantly enhanced customer satisfaction and repeat business. Skilled in diagnosing complex issues and mentoring junior staff, I consistently exceeded productivity goals, demonstrating exceptional problem-solving and organizational abilities.
Overview
37
37
years of professional experience
Work History
Remote Diagnostic and Calibration Technician
Astech
12.2019 - 07.2024
- Performed remote scanning and calibrations using both factory tools and Autel tool on most Asian and Jaguar/Land Rover models.
- Served as primary client contact as needed within the diagnostic service process
- Proficient in identification of faults, error messages, module corrections, etc.
- Performed all necessary diagnostic tests
- Evaluated information and data and provided comprehensive interpretation of technical information
- Performed customer reporting
- Collaborated with team members to develop solutions
- Accurate record keeping
- Adequately explained technical diagnoses and needed repairs to mechanical individuals which may include employees, clients on a daily and consistent basis
- Continuously learn new technical information and techniques in e-learning training sessions in an effort to stay well-informed with rapidly changing automotive technology
- Assisted fellow technicians in performing technical evaluations, in Peterlee office location
- Kept team management aware of mechanical repair problems as they occur
- Adhere to all company policy, procedure, safety, and environmental rules.
Master Automotive Technician
Tires Plus Automotive
02.2013 - 06.2019
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs.
Master Automotive Technician
JD Byrider
05.2003 - 07.2011
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs
Lead Automotive Technician/Manager
Midas Auto Service
01.1988 - 03.2003
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
- Increased repeat business through building strong relationships with customers based on trust and quality of service.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
- Collaborated with other technicians for efficient problem-solving in challenging repair situations.
- Performed thorough quality control inspections on completed repairs, guaranteeing customer satisfaction upon vehicle return.
- Consistently met or exceeded productivity goals by effectively managing time and resources during repairs
Education
No Degree - Biomedical Engineering
FSCJ
12.2012
High School Diploma -
John Marshall High School
06.1987
Skills
- Mechanical Knowledge
- Technical aptitude
- Problem-Solving
- Time Management
- Attention to Detail
- Knowledge of Microsoft Word and Excel
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
Timeline
Remote Diagnostic and Calibration Technician
Astech
12.2019 - 07.2024
Master Automotive Technician
Tires Plus Automotive
02.2013 - 06.2019
Master Automotive Technician
JD Byrider
05.2003 - 07.2011
Lead Automotive Technician/Manager
Midas Auto Service
01.1988 - 03.2003
High School Diploma -
John Marshall High School
No Degree - Biomedical Engineering
FSCJ
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