Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Michel

Christopher Michel

Schenectady,NY

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Butcher/Lead Meat Cutter

Market 32
02.2024 - 05.2025
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Identified cuts of meat, grading and pricing accordingly.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.

Truck Driver

Biotrans
01.2022 - 02.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Streamlined trip logs, expense reports, and other paperwork to ensure accurate records were maintained for compliance purposes.
  • Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
  • Maintained clean driving record, adhering strictly to traffic laws and safety regulations.

Warehouse Selector

Hannaford Distributors, Inc
03.2021 - 01.2022
  • Collaborated with team members to achieve daily productivity goals while maintaining a positive work atmosphere.
  • Supported quality control efforts by carefully inspecting items before packaging them for shipment.
  • Optimized space utilization within storage areas through effective organization of products according to size, weight, and other relevant factors.
  • Proactively identified potential issues that could impact workflow efficiency, offering solutions for their resolution.
  • Participated in ongoing training sessions to stay current on industry best practices and enhance job skills further.
  • Maintained high levels of accuracy when entering data into inventory tracking systems, reducing the risk of costly errors.
  • Maintained a safe and clean work environment by adhering to company safety protocols and guidelines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Assistant Manager

Ocean State Job Lot
01.2019 - 03.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Increased sales through effective merchandising strategies and targeted promotions.

Sales Associate

Ashley Furniture Homestore
05.2017 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Retail Sales Associate/Shipping and Receiving Clerk

Walmart
11.2010 - 05.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

HillCrest High
Jamaica, NY
06-2008

Skills

  • Customer service
  • Meat weighing and labeling
  • Safety practices
  • Customer service abilities
  • Salesmanship
  • Sales
  • Staff supervision
  • Verbal and written communication
  • Multitasking Abilities
  • Knife handling expertise
  • Active listening
  • Data entry
  • Call center experience
  • Microsoft Excel
  • Microsoft outlook
  • Microsoft PowerPoint
  • Data collection

Timeline

Butcher/Lead Meat Cutter

Market 32
02.2024 - 05.2025

Truck Driver

Biotrans
01.2022 - 02.2024

Warehouse Selector

Hannaford Distributors, Inc
03.2021 - 01.2022

Assistant Manager

Ocean State Job Lot
01.2019 - 03.2021

Sales Associate

Ashley Furniture Homestore
05.2017 - 03.2021

Retail Sales Associate/Shipping and Receiving Clerk

Walmart
11.2010 - 05.2017

High School Diploma -

HillCrest High

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Christopher Michel