Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Michel

North Miami

Summary

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in communication. Effectively drive revenue with skilled promotional and problem-solving abilities.

Experienced with digital sales techniques, focusing on maximizing online presence and customer reach. Utilizes strategic marketing and data-driven insights to drive sales performance and customer satisfaction. Track record of strong communication and relationship-building skills, essential for fostering long-term client loyalty.

Overview

6
6
years of professional experience

Work History

Online Sales Representative

Minou Cleaning Services
02.2022 - Current
  • Provided exceptional guest service by responding promptly to inquiries and assisting with any concerns or requests from patrons.
  • Boosted online sales by developing and implementing effective digital marketing strategies.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Increased repeat customers through personalized follow-up communications and targeted promotions.
  • Conducted market research to identify emerging trends and opportunities for growth within the industry.
  • Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.

Customer Service Representative

Aetna
07.2019 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Associate of Science - Music Business And Management

Miami Dade College
09.2026

High School Diploma -

Doctors Charter School
06.2019

Skills

  • Hospitality management
  • Prioritization and scheduling
  • Problem-solving
  • Strong interpersonal communication
  • Solar sales
  • Sales strategies
  • Appointment setting
  • Brand awareness
  • Online advertising
  • Inbound and outbound calls

Languages

English
Bilingual or Proficient (C2)
Creole
Bilingual or Proficient (C2)

Timeline

Online Sales Representative

Minou Cleaning Services
02.2022 - Current

Customer Service Representative

Aetna
07.2019 - 01.2022

High School Diploma -

Doctors Charter School

Associate of Science - Music Business And Management

Miami Dade College

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