Christopher Middendorf
Edgewood,KY
Summary
PROFILE:
* Customer driven professional with a wealth of experience in sales
and service.
*Skilled relationship builder who is able to establish easy rapport with
customers, building trust and respect.
*Successful professional with demonstrated experience in building
positive rapport with team members, clients and leadership to
support an organization's success.
* Well equipped to perform within diverse work environments,
adapt to new procedures, contribute to the company success and
provide excellent customer service.
* Organized, effective multi-tasker with excellent skills and a keen
attention to detail.
* Computer skills and office system knowledge.
Overview
14
14
years of professional experience
Work History
Maintenance Technician
Fort Thomas Schools
01.2024 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Building Maintenance & Caretaker
Northern Kentucky University
02.2021 - 12.2023
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Improved building safety by conducting regular inspections and addressing potential hazards.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Participated in ongoing training opportunities to stay current on industry best practices.
- Conducted preventative maintenance tasks on equipment, extending their lifespan and reducing repair costs.
- Handled emergency situations calmly and professionally, coordinating efforts among staff members to resolve issues quickly.
- Reduced downtime of critical systems, performing routine checks and scheduling necessary repairs or replacements.
Maintenance and Environmental Services
Boone County Schools
01.2019 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Reduced maintenance costs through implementation of preventive maintenance procedures and scheduling.
- Streamlined maintenance procedures, creating comprehensive maintenance schedules and logs.
Sales Associate/Service Consultant
Lowes Home Improvement
03.2016 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Customer Service Representative
Citibank
01.2013 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new personnel regarding company operations, policies and services.
- Led quarterly customer service meetings to review performance and set goals for improvement.
Sales & Receiving
Best Buy
09.2011 - 01.2013
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Business & Office Systems Technology
Gateway Community & Technical College
Edgewood, Kentucky05-2011
Skills
- Troubleshooting skills
- Service-oriented mindset
- Problem-solving
- Organizational growth
- Safety-oriented mindset
- Documentation
- Building maintenance
Timeline
Maintenance Technician
Fort Thomas Schools
01.2024 - Current
Building Maintenance & Caretaker
Northern Kentucky University
02.2021 - 12.2023
Maintenance and Environmental Services
Boone County Schools
01.2019 - 02.2021
Sales Associate/Service Consultant
Lowes Home Improvement
03.2016 - 01.2019
Customer Service Representative
Citibank
01.2013 - 03.2016
Sales & Receiving
Best Buy
09.2011 - 01.2013
Business & Office Systems Technology
Gateway Community & Technical College
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