Chris Miller
Oak Lawn,IL
Summary
Accomplished Senior Accounts Director at Four Elements Public Adjusters And Restoration, adept in strategic planning and CRM software proficiency, significantly exceeded sales targets through exceptional account management and team collaboration. Fostered long-term client partnerships, enhancing revenue and customer satisfaction. Expert in leveraging digital marketing knowledge for increased public awareness. Business-minded with outstanding networking and negotiation skills. Reputation for building lasting client relationships through excellent organization and communication skills. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Accounts Director
Four Elements Public Adjusters And Restoration
06.2018 - Current
- Designed customized solutions tailored to individual client needs, resulting in increased loyalty and repeat business.
- Mentored junior staff members, fostering professional growth and enhancing team performance.
- Contributed significantly towards achieving company-wide objectives by consistently surpassing individual sales and performance targets.
- Acted as the primary point of contact for high-value accounts, nurturing relationships and proactively identifying upsell opportunities.
- Developed strong relationships with key clients, resulting in long-term partnerships and increased revenue.
- Increased client satisfaction by effectively managing accounts and promptly addressing concerns.
- Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
Head Bartender / Head Mixologist
Dao Sushi And Thai Restaurant
09.2013 - 07.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender /Manager on Duty
Granite City Brewery
05.2010 - 08.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Fine Arts / Digital Design / Psychology
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
St. Laurence High School
Burbank, IL06.2001
Skills
- Strategic Planning
- Sales strategy development
- Account Management
- Digital marketing knowledge
- CRM software proficiency
- Account relationship management
- Verbal Communication
- Customer Relationship Management
- Team Collaboration
- Customer Engagement
- Increasing public awareness
- Revenue Generation
Certification
Basset Certification
ServeSafe Certification
Timeline
Senior Accounts Director
Four Elements Public Adjusters And Restoration
06.2018 - Current
Head Bartender / Head Mixologist
Dao Sushi And Thai Restaurant
09.2013 - 07.2023
Bartender /Manager on Duty
Granite City Brewery
05.2010 - 08.2013
Fine Arts / Digital Design / Psychology
Moraine Valley Community College
High School Diploma -
St. Laurence High School
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