Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
SoftwareEngineer
CHRISTOPHER MILLER

CHRISTOPHER MILLER

Salt Lake City,UT

Summary

Dynamic Outside Sales Representative with a proven track record at At Home Services, Heating & Cooling, excelling in relationship building and customer service. Recognized for enhancing client satisfaction and driving revenue through effective sales strategies and problem-solving skills. Committed to delivering exceptional results and fostering long-term client partnerships.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Outside Sales Representative

At Home Services, Heating & Cooling
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Built a reputation for exceptional client service and relationship management.

Assistant Lot Manager

Budget Car and Truck Rental
02.2022 - 07.2024
  • help the manager in fleet new vehicles as to distribute them to the satellite site that budget had around the city and state of Utah
  • Responded proactively and positively to rapid change.
  • Inputted new vehicles into the system, ensuring compliance with corporate guidelines through added trackers and equipment.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.

Inside Sales Representative

Mountain Mechanical Services
03.1990 - 01.2001
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Identified trends in customer service data to enhance strategies.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

Mountain Mechanical Contractors
05.1985 - 01.2001
  • Demonstrated professionalism by effectively managing and resolving conflicts under pressure.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed challenging calls with efficiency, achieving positive outcomes for customers and the organization.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor Of Electrical Contractor - Electrical

Salt Lake Community College
Salt Lake City, UT

Associate Degree Non-specific - General Studies

BYU Idaho
Rexburg, ID
05.1976

No Degree - Plastics

Chicago College of DuPage
Chicago, IL
05.1975

Skills

  • Relationship building
  • Motivated team player
  • Problem-solving
  • Customer Service-oriented
  • Customer service
  • Sales closing
  • Phone and email etiquette
  • Sales presentations
  • Sales strategies
  • B2B sales
  • Customer focused-service
  • Upselling strategies
  • Objection handling
  • Revenue and profit maximization
  • Cold calling
  • Client needs assessment
  • Appointment setting
  • Sales proposal creation
  • Basic math functions
  • Closing techniques
  • CRM tracking
  • Solutions-based sales
  • B2C sales
  • Canvassing
  • Prospecting and cultivating

Certification

I had HVAC contractor certification, swimming pool certification for management, maintenance, and operation, electrical certification, and many skill sets in plumbing and general contracting

Those were early in my career, and I moved into sales, both inside and outside, and customer service, managing a call center and participating in taking care of customers who needed extra care or had complaints to resolve them

Most of my career has been in sales, communication on the phone and in person, business to customer, and business to business. I have sold over 1,100 HVAC maintenance contracts and several proposals for the installation of different trades, maintenance, and service

Additional Information

After the companies were sold, I continued with communication and sales, which is what I enjoy, and I also provide training for those who are newer in the industry to help them succeed

Providing customers with solutions that make their lives easier, with less maintenance and operational problems, was the crux of my sales source

I truly enjoy providing solutions for businesses and homeowners that solve problems to improve efficiency and achieve many years of success doing that

Timeline

Assistant Lot Manager

Budget Car and Truck Rental
02.2022 - 07.2024

Inside Sales Representative

Mountain Mechanical Services
03.1990 - 01.2001

Customer Service Representative

Mountain Mechanical Contractors
05.1985 - 01.2001

Outside Sales Representative

At Home Services, Heating & Cooling

Bachelor Of Electrical Contractor - Electrical

Salt Lake Community College

Associate Degree Non-specific - General Studies

BYU Idaho

No Degree - Plastics

Chicago College of DuPage

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