CHRISTOPHER MILLER

- provided in-home support to parents, teaching parenting skills, child development, and promoting positive parent-child interactions.

- assisted individuals with behavioral challenges by implementing support plans, monitoring behavior, and fostering positive interactions.

- responsible for safely and reliably transporting children and families under the care of DFCS to various locations, such as foster homes, medical appointments, court hearings, and supervised visits

• Resolved technical issues through effective troubleshooting and problem-solving techniques.
• Assisted customers in navigating software applications, enhancing user experience and satisfaction.
• Documented support interactions in ticketing system, ensuring accurate record-keeping and follow-up.
• Collaborated with cross-functional teams to identify product improvements based on customer feedback.

• Answering customer calls and actively listening to identify their issues.
• Building customer relationships, earning their loyalty and trust.
• Troubleshooting problems and resolving a range of customer issues from device, to billing, to service concerns.
• Generating excitement for new solutions and products that can enhance their experience.

• Assists with the creation and delivery of face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services.
• Promotes the sale of bundled products to ensure the optimal solution for the customer.
• Sells with goals of exceeding departmental, financial, and unit targets.