Christopher Milne
Phoenix,AZ
Summary
Seasoned gaming investigator/regulator with demonstrated gaming surveillance systems operations expertise. Gathers data, compiles information and prepares clear and concise reports. Alerts proper authorities of illegal and unusual activities to maximize safety. I am always curious to new ideas and approaches to problem solving of all sorts. I will strive to bring new ideas through constant research and monitoring of current threats and trends.
Overview
21
21
years of professional experience
Work History
Surveillance Officer/Emergency Response Agent
BetMGM
05.2023 - Current
- Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
- Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
- Monitoring the BetMGM Emergency Response line to ensure the safety of our employees, executives and our player's.
Count/Drop Supervisor
Casino White Cloud
09.2020 - 10.2021
- Daily retrieval of all casino assets from slot machines, kiosks, table games and all other points of sale for transfer to count room. Daily count of all casino assets, to ensure accuracy and integrity of the process.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Surveillance Supervisor
Desert Diamond Casino
04.2014 - 04.2019
- Enhanced surveillance efficiency by implementing advanced monitoring systems and software.
- Reduced security threats by conducting thorough investigations and compiling detailed reports for management.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Maintained a high standard of safety by regularly reviewing and updating emergency protocols within the surveillance department.
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Optimized resource allocation by analyzing staff schedules and adjusting as needed to maintain adequate coverage during peak hours.
- Increased accuracy in incident reporting through consistent documentation processes and effective analysis of video footage.
- Contributed to facility upgrades by evaluating new technologies in the field of video surveillance, making recommendations based on cost-effectiveness and compatibility with existing infrastructure.
Gaming Commission Vice-Chairman
Sac And Fox Gaming Commission
12.2014 - 12.2015
- Safeguarded tribal assets through diligent management of resources and strict adherence to policies and procedures.
- Developed comprehensive budgets for multiple projects, ensuring optimal allocation of resources and financial sustainability.
- Managed grants efficiently, monitoring progress towards goals while ensuring timely reporting of results to funding agencies.
- Navigated complex legal matters pertaining to the tribe, liaising with legal representatives to ensure full compliance with federal regulations.
Gaming Inspector
Iowa Tribe Of Kansas And Nebraska
09.2003 - 11.2014
- Increased efficiency by streamlining gaming inspection processes and implementing new protocols.
- Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
- Improved overall customer experience by ensuring a fair and transparent gaming environment.
- Enhanced security measures by collaborating with law enforcement agencies on various cases related to the gaming industry.
- Provided comprehensive training for new inspectors, contributing to a skilled workforce capable of upholding industry standards.
- Evaluated slot machines and other electronic gaming devices for proper functioning, ensuring accurate payouts for patrons.
- Assisted in the licensing process for new casinos, reviewing applications thoroughly and conducting background checks as necessary.
- Monitored cash handling procedures at casinos, identifying inefficiencies and recommending improvements for better financial management.
- Inspected table game equipment regularly, ensuring all components were in good working condition and adhering to regulatory requirements.
- Promoted responsible gambling practices by providing educational materials and resources for casino staff members and patrons alike.
- Contributed to a safer gaming environment by monitoring surveillance systems closely for any suspicious activities or potential threats within the establishment.
- Identified areas requiring improvement during inspections, developing actionable plans that addressed identified issues effectively.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
Education
High School Diploma -
Thunderbird High School
Phoenix, AZNo Degree -
Glendale Community College
Glendale, CASkills
Leadership
Problem solving
Active listening
Creativity
Project management
- Documentation skills
- Incident documentation
- CCTV Monitoring
- Reporting skills
Timeline
Surveillance Officer/Emergency Response Agent
BetMGM
05.2023 - Current
Count/Drop Supervisor
Casino White Cloud
09.2020 - 10.2021
Gaming Commission Vice-Chairman
Sac And Fox Gaming Commission
12.2014 - 12.2015
Surveillance Supervisor
Desert Diamond Casino
04.2014 - 04.2019
Gaming Inspector
Iowa Tribe Of Kansas And Nebraska
09.2003 - 11.2014
High School Diploma -
Thunderbird High School
No Degree -
Glendale Community College