Christopher Mims
Lawrenceville,GA
Summary
Highly skilled professional with exceptional customer service abilities. Adept at building productive relationships, resolving complex issues, and cultivating unwavering customer loyalty. Thrives in collaborative environments and consistently contributes to the success of the group. Possesses strong verbal and written personal communication skills that effectively convey information and connect with individuals from diverse backgrounds. Demonstrates a natural aptitude for leadership through good judgment, inclusion, and empowerment. Committed to making a positive impact on the community with a strong sense of conscientiousness. Proficient in Microsoft Office and Other CRM Lead Software.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Meritage Hospitality Group
08.2024 - 04.2025
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Resolved problems promptly to elevate customer approval.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Connection Specialist II
Zillow Group
05.2022 - 08.2024
- Provide an outstanding customer service experience to our customers in strategic marketplaces utilizing a combination of phone, text, email, and lead generation. Managed approximately 30-60 incoming calls, emails, and per day from customers.'
- Identify customer needs through thoughtful questions and intentional follow-up, and route qualified opportunities to the appropriate business partner for further development
- Serve as a brand ambassador for Zillow, representing the best interests of the company, its customers, and our business partners
- Learn and recognize triggers based on customer behavior and develop a toolkit to overcome objections and offer solutions proactively
- Act as the critical interface between the customer and business partners
- Communicate the progress of monthly/quarterly initiatives to internal and external partners
- Exceeding metrics by working the assigned cases efficiently and effectively and connecting with the QA team about my performance
- Followed all company policies and procedures to deliver quality work.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
EV Trainer /Senior Specialist
Berkshire Hathaway Automotive
05.2018 - 05.2022
- Senior EV Product and Trainer Specialist of Electric Vehicle Department
- Senior Specialist of Ford Domestic and Commercial Trucks Department
- Helped advanced sales and marketing goals in expanding Trucks/Electric Vehicles for the Southeast Region
- Worked with members, companies of Chamber of Commerce and Clean Cities Ga to push and market electric vehicles
- Demonstrated the advantages and costs of switching to full hybrid/electric technologies
- Helped foster the community adoption to Semi-Autonomous Self Driving Technologies and electric vehicle lifestyles
- Responsible for the training of coworkers, staff, and clients on current and future vehicles and technologies
- Helped the training, demonstration, and teaching of processes and procedures for the store and market
- Addressed client and dealer concerns regarding product resources, processes, and implementation of said products and services
- Responsible for assisting with ordering inventory based on market and dealer demands
- Understanding of financing, warranties, and incentive programs pertaining to the product portfolios
- Helped with others in cultivating internet teams to address online clients and businesses needs via E-mail, Phone, social media and Text communications
- Played a part in boosting the image of the dealer facilities, via social media
- I.e.: Instagram and Facebook digital marketing
- Worked with others in helping the dealer achieve sales and customer service goals as well as my own
- Mentored new hires, resulting in stronger staff development and increased productivity.
Brand Manager/Sales Consultant
Berkshire Hathaway Automotive
05.2015 - 05.2022
- Possess knowledge of products, features, and benefits of products line
- Able to demonstrate and present features and benefits of products based on client analysis
- Use various forms of communication to engage and follow up with clients
- Work with team to accomplish deals and achieve customer satisfaction
- Present alternatives to problems or objections about products and financing
- Identify and implement processes to ensure consistent and tailored client experience
- Negotiated with clients to reach agreements about products and pricing in including warranties
- Work with various departments to ensure client needs are met and address problems that may arise
- Certified in multiple areas to ensure flexibility and increase option choice i.e
- Certified Preowned (CPO), Used Car Sales, EV Sales
- Worked with Senior Management in launching multiple new vehicle lines in both the Ford/Lincoln Portfolios
- Certified in Lexus, Nissan, Lincoln and Ford ways to ensure the culture, history, of the brand was present, preserved, and marketed
- Product and Process Trainer for new and current employees (New Hire Ambassador)
- Possess knowledge of products, features, and benefits of products line
- Able to demonstrate, communicate, and present features and benefits along with of products based on client analysis
- Usage of various Client Management CRM / Lead Generation Sources with current communication methods to engage and follow up with clients
- Work with team to accomplish deals and achieve customer satisfaction
- Present alternatives to problems or objections about products
- Identify and implement processes to ensure consistent and tailored client experiences
- Helped in person and online clients to reach agreements about products and pricing
- Work with various departments to ensure client needs are met and address problems that may arise to promote healthy work culture and overall environment
Assistant Manager
Einstein Bros Bagels, Inc.
12.2013 - 05.2015
- Played a major role in Johns Creek store becoming Top 5 in Nation – realizing an increase in customer spending; 25-30% sales increase over 2013
- Consistently met sales goals and targets (daily and monthly)
- Reviewed sales with store manager with respect to Profit & Loss statements
- Maintained comprehensive knowledge of new/existing products and pricing
- Proven ability to up-sell products and services
- Delivered outstanding customer service, exceeding expectations thereby building long-term customer loyalty
- Successfully negotiated catering deals with customers and charities
- Acted as Public Relations representative
- Analyzed Customer Quality Assurance/ Surveys to ensure corporate goals are achieved and issues are monitored and corrected
- Ensured store and shift operations/ functions run smoothly
- Ensured customer service tactics were being adhered to by teammates
- Prepared Financials paperwork for submission to Corporate headquarters
- Prepared inventory and waste management analysis
- Completed paperwork for Truck Orders and Invoicing
- Networked In-Store/Out-Store to generate new business
Education
High School Diploma - College Preparatory Curriculum
Central Gwinnett High School
Lawrenceville, Georgia01.2010
Skills
- Sales and Brand Experience
- Customer Service Advocate
- CRM/Call Center Operations
- Business operations background
- Business Management
Achievements And Awards
- Perfect/Exemplary Leadership Awards in Music
- Attendance Awards – four years
- Varsity Letter in Music
- Honor Roll Awards
Timeline
Assistant General Manager
Meritage Hospitality Group
08.2024 - 04.2025
Connection Specialist II
Zillow Group
05.2022 - 08.2024
EV Trainer /Senior Specialist
Berkshire Hathaway Automotive
05.2018 - 05.2022
Brand Manager/Sales Consultant
Berkshire Hathaway Automotive
05.2015 - 05.2022
Assistant Manager
Einstein Bros Bagels, Inc.
12.2013 - 05.2015
High School Diploma - College Preparatory Curriculum
Central Gwinnett High School
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