Christopher Mims
San Diego,CA
Summary
Dynamic professional with extensive customer service expertise and cash handling skills, honed at Vons Grocery Store and McDonald's. Proven track record in enhancing customer satisfaction and streamlining operations. Adept at training staff and implementing process improvements, fostering a collaborative team environment while achieving performance targets.
Overview
8
8
years of professional experience
Work History
Combo Clerk
Vons Grocery Store
05.2023 - Current
- Participated in regular training sessions to stay updated on company policies and procedures, improving overall job performance.
- Assisted customers with locating store products and searched product availability online.
- Delivered exceptional customer service by addressing concerns promptly and effectively resolving issues.
- Enhanced customer satisfaction by providing efficient and accurate service at the check-out counter.
- Worked closely with department managers on special projects or initiatives aimed at improving store operations or customer satisfaction levels.
- Provided prompt assistance to shoppers in locating desired items, enhancing their overall shopping experience.
- Assisted in training new hires on store policies, procedures, and cashier responsibilities to ensure a smooth onboarding process.
- Supported the store''s daily operations through effective communication with team members and supervisors.
- Contributed to a positive workplace culture by fostering teamwork and demonstrating a strong work ethic.
- Attended to customer needs, questions, and complaints.
- Managed cash transactions accurately, maintaining proper cash drawer balances throughout each shift.
- Worked cash register and processed credit card, check and cash transactions.
- Participated in weekly team meetings to discuss sales goals, upcoming promotions, and strategies for improving customer satisfaction levels.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Performed cash, card, and check transactions to complete customer purchases.
Department Manager
McDonald's Restaurant
08.2017 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Established clear performance expectations for staff members which led to increased accountability.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Eisenhower
Rialto, CA06-1994
Skills
- Customer service expertise
- Cash handling expertise
- Document preparation
- Scheduling appointments
Accomplishments
- Supervised team of 18 staff members.
- Documented and resolved [Issue] which led to [Results].
Languages
Spanish
Limited Working
Timeline
Combo Clerk
Vons Grocery Store
05.2023 - Current
Department Manager
McDonald's Restaurant
08.2017 - Current
High School Diploma -
Eisenhower