Christopher Minckler
Retail Parts Specialist
College Station,TX
Summary
Currently a student pursuing a career in cybersecurity. A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Before beginning my college career, I was a professional in the automotive service industry with proven expertise in managing customer interactions, writing repair estimates and selling repairs, and coordinating approved repairs. Strong focus on teamwork and delivering results ensuring reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
6
6
years of professional experience
1
1
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Retail Parts Specialist
NAPA Auto Parts - Genuine Parts
01.2025 - Current
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
- Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
- Routinely assisted with finding parts, fulfilling stock orders, and managing purchasing and invoices of over 200 commercial accounts.
- Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Assisted customers in finding appropriate parts promptly.
Service Advisor
Dave's Ultimate Automotive
05.2021 - 12.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
- Achieved consistently high sales numbers, routinely averaging $900k+ in yearly individual sales.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Groovy Automotive
01.2021 - 05.2021
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained repair orders for commercial fleets of over 5,000 vehicles.
- Provided customers with convenience and excellent customer service by providing courtesy shuttle rides.
- Increased shop efficiency by picking up and delivering will-call parts orders for technicians.
- Maximized productivity by efficiently managing assigned tasks, prioritizing based on urgency and complexity of each job.
Resident Care Associate
BRC Recover
Elgin, TX
04.2020 - 01.2021
- Monitored and assisted residents through individual service plans.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Promoted a positive atmosphere within the community by encouraging socialization among residents during group activities and events.
- Maintained thorough documentation of resident progress, effectively communicating updates to team members as necessary.
- Enhanced resident well-being by providing personalized care and attention to their individual needs.
- Observed resident behavior closely, identifying any changes or concerns that warranted further assessment or intervention from medical professionals.
- Improved the living environment for residents by maintaining cleanliness, organization, and safety in shared spaces.
- Remained vigilant and responsive to any signs of potential health or safety risks, taking swift action to address concerns and ensure resident wellbeing.
- Developed effective strategies for addressing challenging behaviors exhibited by some residents in a calm and understanding manner.
- Partnered with other staff members for seamless shift transitions, guaranteeing consistent quality of care for all residents at all times.
- Managed medication administration accurately and responsibly according to prescribed schedules and dosages.
- Coordinated transportation services for medical appointments or outings when necessary.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Server
Olive Garden
Austin, TX
08.2019 - 04.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Applied Science - Cybersecurity
Blinn College At RELLIS
Bryan, TX 01.2025 - Current
Associate of Science - Computer Science
Blinn College At RELLIS
Bryan, TX 01.2025 - Current
High School Diploma -
A&M Consolidated High School
College Station, TX 08.2014 - 05.2020
Skills
Customer service
Service estimates
Customer relationship building
Product knowledge expertise
Excellent communication
Documentation and reporting
Multitasking and organization
Strong work ethic
Time management
Computer skills
Telephone etiquette
Handling customer complaints
Service recommendations
Verbal and written communication
Ordering parts
Email communication
Returns processing
Improving customer satisfaction
Clean driving record
Invoice processing
Quality control
Price quoting
Workflow management
Complaint resolution
Attention to detail
Records maintenance
Certification
Automobile Service Consultant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Work Preference
Work Type
Part TimeInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureFlexible work hoursPersonal development programsSoftware
NAPA TRACS
NAPA TAMS
NAPA PartsPro
NAPA ProLink
Mitchell ProDemand
Mitchell 1
ALLDATA
Microsoft Word
Timeline
Retail Parts Specialist
NAPA Auto Parts - Genuine Parts
01.2025 - Current
Associate of Applied Science - Cybersecurity
Blinn College At RELLIS
01.2025 - Current
Associate of Science - Computer Science
Blinn College At RELLIS
01.2025 - Current
Automobile Service Consultant
08-2022
Service Advisor
Dave's Ultimate Automotive
05.2021 - 12.2024
Service Advisor
Groovy Automotive
01.2021 - 05.2021
Resident Care Associate
BRC Recover
04.2020 - 01.2021
Server
Olive Garden
08.2019 - 04.2020
High School Diploma -
A&M Consolidated High School
08.2014 - 05.2020