Christopher Minke
Kissimmee
Summary
Customer-focused Assistant Store Manager with a passion for delivering exceptional service. Demonstrated expertise in handling customer inquiries, resolving issues, and creating a positive shopping experience. Strong organizational and problem-solving abilities. Driven by a keen interest in continuous learning and growth within a management role. Solid understanding of business operations and effective team collaboration skills. Well-prepared to contribute to the success of the organization. Eager to utilize and further develop leadership and strategic planning abilities in the desired role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
McDonald's-Kissimmee, FL
- Current
- Manage and train personnel.
- Experience in multiple areas of the business, ensuring attention to detail and timeliness of operations.
- Solid knowledge of industry regulations and compliance matters; adhering to security and compliance procedures for protection of cash and other assets.
- Assisted in the overall management of a high-volume restaurant, ensuring smooth operations and exceptional customer service.
- Collaborated with the general manager to develop and implement strategies for improving efficiency, profitability, and guest satisfaction.
- Oversaw daily operations including staff scheduling, inventory management, and quality control to maintain consistent standards.
- Trained and mentored new employees on company policies, procedures, and service standards to ensure a cohesive team environment.
- Implemented cost-saving measures such as optimizing food ordering processes and reducing waste.
- Conducted regular inspections of dining areas, kitchen equipment, and storage facilities to ensure compliance with health and safety regulations.
- Resolved customer complaints promptly and effectively by addressing concerns with empathy while upholding company policies.
- Developed strong relationships with repeat customers through personalized interactions resulting in increased customer loyalty.
- Analyzed financial reports including sales data, labor costs, and expenses to identify opportunities for improvement.
- Led pre-shift meetings to communicate daily goals/objectives ensuring all staff members were informed about specials or changes in menu items or procedures.
- Implemented training programs focused on enhancing employee skills leading to improved performance metrics across various departments.
Bartender
South City Nightclub-Ponce, PR
02.2012 - 08.2012
- Accurately processed customer transactions. Greeted guests to ensure a positive and memorable experience.
- Made suggestions and answered questions regarding our products and services.
- Provided valuable in-person services as the industry moves to mobile and automated solutions.
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment.
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers.
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
Education
Bachelor of Science - Entertainment Business
Full Sail University
Orlando, FL11.2021
Skills
- Microsoft Word
- Customer service
- Restaurant Experience
- Profit & Loss
- Serving Experience
- Kitchen Management Experience
- Kitchen Experience
- Leadership
- Supervising Experience
- Food Safety
- Time management
- POS
Certification
- Bartender License
- ServSafe
- August 2022 to August 2027
Languages
Spanish - Fluent
Timeline
Bartender
South City Nightclub-Ponce, PR
02.2012 - 08.2012
Assistant General Manager (AGM)
McDonald's-Kissimmee, FL
- Current
Bachelor of Science - Entertainment Business
Full Sail University
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