Summary
Overview
Work History
Education
Skills
Accomplishments
Recommendation Letter
Volunteer Experience
References
Languages
Timeline
Generic

Christopher Miranda

Fairfield,CA

Summary

Highly motivated and ambitious to work hard and commit to an organization while capitalizing on experience and abilities where reward and advancement are related to performance, allowing mutual growth.

Overview

17
17
years of professional experience

Work History

Sr. Manager - Safety Net Services

Community Action Marin
01.2020 - Current
  • In my role I manage multiple Emergency Housing and utility assistance contracts, review program guidelines, review eligible uses and implementation
  • As well as managing and developing team members, providing conflict resolution, high level of public contact and engagement, leading technical and clerical staff, and staff training.
  • Since October 2022, I've worked on The Emergency Rental Assistance Program (ERAP) administered by Community Action Marin, in partnership with the County of Marin.
  • One of my responsibilities was learning the Neighborly software which includes providing data and understanding the essential data for reporting purposes, and forecasting from the data for management decision-making
  • Additionally, I conduct tenant screenings and housing assessments to identify preferences and barriers to tenancy, review significant challenges with securing and maintaining affordable housing, and share this data and information with management to support our advocacy efforts in the community
  • I also work directly with community members on securing resources to help cover expenses such as security deposits, rental arrears, and utility arrears
  • Collaborate closely with community organizations to review current trends, and share program information at community events, and other public engagement opportunities. This collaboration allows us to provide much-needed stability and information in support of residents in our community.

Underwriting Manager – Credit

TSYS
01.2018 - 01.2019
  • In my role as an underwriting manager, I managed and developed team members, as well as provided in-depth training on Credit, Compliance & Risk policies
  • With my background as a credit analyst, I have gained valuable experience in training and analyzing merchant applications for credit worthiness
  • This involves following all pivotal appropriate credit policies and guidelines to effectively mitigate financial and reputational risk exposures
  • While partnering closely with risk, sales, and key stakeholders to identify trends and develop effective solutions
  • By reviewing financials, Risk trends and reputational risk exposures, we work together to ensure optimal outcomes for our company.

Credit Analyst

Central Payment
01.2011 - 02.2018
  • In my role I Conducted due diligence reviews of applications, ensuring accuracy and completeness
  • Review and analyze (KYC) credit, financials, match submissions and findings
  • Review and analyze credit, financials, match submissions and findings
  • In addition, approve based on type of business, personal or business credit, financial, processing history
  • Communicate with Merchants and/or ISOs to retrieve pertinent transaction information as necessary
  • Prepare written summary based on analysis of applicant/customer information in accordance with the department procedures
  • Perform all duties professionally and accurately in a timely basis
  • Utilize skills in problem identification, analysis, and resolution using available resources to accomplish duties
  • Ability to re- underwrite current customers that are flagged or challenged
  • Process and approve merchant credit card processing application.

Painter/Sales

Brothers and Sons Painting
01.2007 - 01.2009
  • Work for a family owned painting business that prides itself in performing the right preparation and using the best materials to deliver an exceptional product
  • Duties include residential and commercial painting, interior and exterior painting, power washing all exterior surfaces, and waterproofing all surfaces (i.e., stucco, drywall, wood siding)
  • Bring in business for the company (door to door, flyers, leads, etc.)
  • Respond to all customer inquiries and concerns in a professional and friendly manner.

Rental Sales Associate

AVIS Car Rental
01.2008 - 01.2008
  • Provide personalized and exceptional rental experiences to all customers
  • Prepare and process rental transactions accurately
  • Effectively communicate rental agreements to customers
  • Respond to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
  • Follow and maintain all Quality Assurance standards at location issued by the company
  • Open and/or close the store on a daily basis
  • Run daily reports.

Education

Skills

  • Housing advocacy
  • Utility Assistance Management
  • Intermediate software skills
  • Fraud Prevention
  • Conflict Resolution
  • Customer Relationship Management
  • Quality Assurance
  • Training and Development
  • Risk Management
  • Staff Management
  • Team Development
  • Housing Strategic Planning
  • Budget Oversight
  • Resource Allocation
  • Data Analytics
  • Credit Analysis

Accomplishments

I was honored at the California Community Action Partnership Association’s (CalCAPA’s) annual meeting as Staff Member of the Year! for my work in community which exemplifies the values of Relationship, Inclusivity, Service and Unity in my work as a manager, advocate, and partner with community members.

Recommendation Letter

10/22/19, I would like to recommend Chris as a strong employee for your team. Chris has filled the role of Credit Manager about one year and he has served in various leadership roles within the credit team for 9 years. In my opinion, Chris is a dedicated worker going above and beyond to complete projects and assignments given to him. He dedicates himself to completing these items in a timely manner, working with others on the team and his peers to ensure on time management. Chris was instrumental in the moving of functions from the credit team in San Rafael to other locations of TSYS. He ensured proper documentation was in place on the various responsibilities of the team that ensured a smooth transition. Chris managed a team of 10 employees during this time frame., Catherine Billings, Director, Credit Policy and Underwriting, TSYS Merchant Solutions, 7345 Iris St, Arvada, CO, 80005, 303-803-5428

Volunteer Experience

Youth Team Member, Iglesia Getsemani Church (ongoing) - Participate in church events: service, clean-ups, and maintenance

References

  • Catherine A Billings - Head of Credit Policy and Underwriting at TSYS
  • Shaquirah Johnson - Underwriting Manager at SignaPay
  • Nile Johnson - Senior Underwriting Manager at Spot-On
  • Dennis Taylor - Head of Risk and Compliance at Spot-On

Languages

Spanish
Professional Working

Timeline

Sr. Manager - Safety Net Services

Community Action Marin
01.2020 - Current

Underwriting Manager – Credit

TSYS
01.2018 - 01.2019

Credit Analyst

Central Payment
01.2011 - 02.2018

Rental Sales Associate

AVIS Car Rental
01.2008 - 01.2008

Painter/Sales

Brothers and Sons Painting
01.2007 - 01.2009

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Christopher Miranda