Christopher Mitchell

Covington,KY

Summary

Dynamic Home Furnishings Consultant with a proven track record at Value City Furniture, excelling in client consultation and problem-solving. Recognized for consistently achieving sales targets through effective furniture selection and exceptional customer service. A reliable team player dedicated to enhancing customer satisfaction and fostering a positive shopping experience.

Overview

years of professional experience

Work History

Home Furnishings Consultant

Value City Funiture

11.2007 - Current

Guided customers in selecting home furnishings tailored to individual needs and preferences.
Delivered product knowledge training to new team members, enhancing overall service quality.
Mentored junior consultants in sales techniques, fostering a supportive and productive work environment.
Updated customers on scheduled deliveries of furniture to homes.
Followed up with clients after installation and delivery to gauge customer satisfaction.
Provided exceptional customer service by resolving issues quickly and professionally, contributing to a positive shopping experience for all customers.
Increased sales revenue through effective product presentation and persuasive communication skills.
Educated clients on proper care and maintenance of their new furnishings, prolonging product lifespan and satisfaction levels.
Achieved monthly sales targets consistently by implementing effective upselling strategies during consultations.
Performed cash, card, and check transactions to complete customer purchases.
Engaged in friendly conversation with customer to better uncover individual needs.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Sales Associate

Sofa Express

06.2004 - 11.2007

Enhanced customer satisfaction through personalized service and product knowledge.
Developed strong relationships with customers, resulting in repeat business and referrals.
Trained new associates on effective sales techniques and customer engagement strategies.
Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Listened to customer needs and desires to identify and recommend optimal products.
Developed strong rapport with customers and created positive impression of business.

Sales Associate, Assistant Manager, Store Manager

The Men’s Wearhouse

10.1998 - 06.2004

Facilitated customer interactions to identify needs and recommend appropriate products.
Maintained product knowledge to effectively address customer inquiries and concerns.
Assisted in visual merchandising to enhance store presentation and maximize sales opportunities.
Processed transactions accurately while ensuring a positive customer experience at the point of sale.
Collaborated with team members to streamline inventory management and restocking procedures.
Trained new associates on sales techniques and company policies for improved performance.
Led efforts to increase store traffic through community engagement and promotional events.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Collaborated with team members to achieve monthly sales targets.
Increased customer loyalty with personalized shopping experiences and attentive service.
Managed inventory to ensure product availability, contributing to uptick in sales.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Built customer loyalty and retention by delivering excellent shopping experiences.
Mentored junior staff, fostering a culture of continuous improvement and professional growth.
Supervised day-to-day operations to meet performance, quality and service expectations.

Education

High School Diploma -

Holy Cross High School, Bellarmine Univerity

Louisville, KY

05-1986

Skills

Client consultation
Furniture selection
Custom furniture design
Store maintenance
Warranty sales
Design support

Teamwork and collaboration
Friendly and helpful
Customer service
Problem-solving
Honest and dependable
Reliable and responsible

Timeline