Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHRISTOPHER M. KELLY

Spencerport

Summary

Dynamic professional with a proven track record at Mariner Finance, excelling in customer service and team leadership. Skilled in conflict resolution and project management, I have successfully enhanced client satisfaction and streamlined operations, driving significant improvements in service efficiency. Committed to fostering a positive work environment and achieving business goals.

Overview

21
21
years of professional experience

Work History

Assistant Manager

Mariner Finance
Rochester
04.2016 - Current
  • Demonstrated effective and consistent leadership through the supervision and development of branch employees, in order to create a positive and healthy work environment.
  • Resolved customer inquiries and complaints effectively and professionally.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.

Property Manager

Kelly’s Properties
01.2010 - Current
  • Maintain each property to the highest standards of quality, to achieve the greatest operating efficiencies, and to realize the highest profit performance.
  • Managed maintenance requirements associated with rental properties.
  • Marketing and advertising to locate potential clients.
  • Managed property operations and maintenance tasks to ensure tenant satisfaction.
  • Coordinated leasing activities and showed properties to prospective tenants.
  • Implemented property marketing strategies to enhance occupancy rates.

Account Representative

Mariner Finance
Rochester
04.2015 - 04.2016
  • Collaborated with teams to streamline account processing procedures.
  • Maintained accurate records of client interactions and transactions.
  • Developed relationships with clients to enhance customer satisfaction.
  • Assisted in troubleshooting account issues for timely resolutions.
  • Advised clients on best practices related to their accounts.
  • Offering insurance and ancillary products to better tailor loans while protecting the customer.
  • Managed customer accounts and resolved inquiries efficiently.

Assistant Manager

Pizza King
Hornell
09.2004 - 04.2015
  • Provided exceptional customer service by creating and fulfilling orders for customers and suppliers.
  • Managed multiple delivery routes to increase delivery efficiency.
  • Assisted in managing daily operations and team performance.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.

Education

Bachelor of Science - Business Administration/Marketing

Empire State College
01.2015

Associates in Applied Science - Business Administration

Empire State College
01.2013

Skills

  • Customer service
  • Team leadership
  • Employee training
  • Conflict resolution
  • Project management
  • Sales strategies

References

  • Jeffrey Dailey, Owner, Pizza King, Orchard Street, Hornell, New York, (607) 382-5040
  • Thomas Matacale, CPA, Erie Avenue, Hornell, New York, (607) 382-8823
  • Eric A. Rose, Superintendent, Laine Road, Hornell, New York, (607) 382-2102

Timeline

Assistant Manager

Mariner Finance
04.2016 - Current

Account Representative

Mariner Finance
04.2015 - 04.2016

Property Manager

Kelly’s Properties
01.2010 - Current

Assistant Manager

Pizza King
09.2004 - 04.2015

Bachelor of Science - Business Administration/Marketing

Empire State College

Associates in Applied Science - Business Administration

Empire State College

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