Christopher MoeZaw
California
Summary
Dynamic and results-driven professional with 9+ years of experience in operations management, marketing, and leadership. Proven ability to drive business process improvement, brand strategy, and revenue growth through data analytics, digital marketing, and strategic planning. Adept at streamlining workflows, optimizing campaigns, and enhancing customer engagement to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
P3 Athletic and Physical Therapy
10.2024 - 02.2025
- Managed over 500+ patient interactions annually, increasing satisfaction scores by 20%.
- Developed streamlined clinic workflows, reducing scheduling errors by 15%.
- Led the full sales cycle for inbound leads, increasing sales by 15%.
- Maintained CRM database and sales metrics for accurate forecasting.
Operations Manager
Yaza’s Teahouse
12.2022 - 09.2024
- Developed and maintained operational budgets, increasing profitability by 8%.
- Implemented a quality assurance program, reducing customer complaints by 30%.
- Managed and trained a team, ensuring on-time project completion and budget adherence.
- Improved operational efficiency by 20% through process optimization.
Assistant Director of Esports
Hood College
09.2023 - 07.2024
- Organized 20+ esports events annually, boosting student engagement by 25%.
- Developed marketing strategies that increased program followers by 40%.
- Secured 15% year-over-year budget growth through sponsorships and funding.
Operations Manager
Ding Tea Rockville
01.2019 - 12.2021
- Implemented inventory tracking that improved accuracy by 88%.
- Reduced costs by 15% through vendor negotiations.
- Streamlined supply chain processes, decreasing lead time by 30%.
National Director
FIND Inc.
09.2017 - 08.2020
- Managed 9 districts, 80+ collegiate chapters, increasing membership by 30%.
- Organized 5 large-scale conferences, each hosting 1,000+ attendees with 95% satisfaction rates.
- Secured $25,000 in annual sponsorship funding for programs and scholarships.
Education
MBA - Marketing And Data Analysis
Hood College
Frederick, MDAssociate of Arts - Business Technology Administration
University of Maryland, Baltimore County
Baltimore, MDSkills
- Operations & Project Management: Budgeting, strategic planning, business efficiency, supply chain management
- Marketing & Brand Strategy: Digital marketing, brand management, campaign development, content creation
- Data & Business Intelligence: SQL, Python, data analysis, business forecasting, performance metrics
- Esports & Gaming Leadership: Event management, sponsorship acquisition, team development, community growth
- Client & Stakeholder Engagement: CRM, customer satisfaction, contract negotiation, networking
Timeline
Patient Care Coordinator
P3 Athletic and Physical Therapy
10.2024 - 02.2025
Assistant Director of Esports
Hood College
09.2023 - 07.2024
Operations Manager
Yaza’s Teahouse
12.2022 - 09.2024
Operations Manager
Ding Tea Rockville
01.2019 - 12.2021
National Director
FIND Inc.
09.2017 - 08.2020
MBA - Marketing And Data Analysis
Hood College
Associate of Arts - Business Technology Administration
University of Maryland, Baltimore County
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