Christopher Monsevais
San Antonio
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Dispatcher
Trout Trucking
07.2018 - 01.2024
- Maintain driver files and keep them up to date.
- Communicate any issues related to Safety with the Director of Operations.
- Communicate and work with Maintenance Department for any truck issues.
- Conduct accident investigation and compliance audits.
- Counsel drivers when necessary.
- Accurately record all trips/loads in appropriate systems.
- Experience in real time monitoring, problem solving, and utilizing communication tools to ensure efficiency.
- Experience working nights.
- Responsible for routing personnel, equipment, and other resources to the appropriate locations.
- Provide information and assistance to personnel in the field.
- Monitored vehicle maintenance issues and schedule repairs.
- Communicated with customers to ensure on time delivery.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored flow of paperwork and directed information to appropriate departments.
- Answered phone calls and responded to customer emails.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
Education
High school diploma - Liberal arts
Calallen highschool & Del Mar College
Corpus Christi, TX05.2016
Skills
- Communication skills
- Problem solving
- Adaptability
- Computer efficient
- Customer relations
- Dispatching
- Schedule management
- Customer service
- Routing orders
- Organizational Skills
- Traffic monitoring
- Data entry
- Adjusting routes
- Decision-making
- Attention to detail
- Active listening
- Dispatch software
Timeline
Dispatcher
Trout Trucking
07.2018 - 01.2024
High school diploma - Liberal arts
Calallen highschool & Del Mar College
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