Summary
Overview
Work History
Skills
Timeline
Generic

Christopher Montes

Lewisville

Summary

Dynamic bartender with a proven track record at Courtyard by Marriott, excelling in customer service and cash handling. Recognized for enhancing guest satisfaction through creative mixology and effective communication. Skilled in training staff and managing high-pressure situations, fostering a collaborative environment that drives repeat business and loyalty.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Professional Spanish linguist with solid expertise in translation, interpretation, and language instruction. Adept at fostering team collaboration and delivering effective results in dynamic environments. Skilled in cross-cultural communication, language teaching, and project management. Known for reliability and adaptability to meet changing needs.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Bartender

Cigarson35
08.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing bar duties according to established procedures, ensuring preparedness for each shift. printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations. Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance. garnish preparation, and sanitation protocol.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Reduced shrinkage rates by closely monitoring suspicious behavior and reporting potential theft cases promptly.
  • Educated customers about various tobacco products to help them make informed purchasing decisions.
  • Stayed updated on current tobacco regulations and laws, maintaining compliance within the store environment.
  • Developed strong rapport with regular customers by remembering preferences and engaging in friendly conversations.
  • Operated POS systems efficiently while accurately processing transactions, contributing to seamless checkouts.
  • Adhered strictly to company policies regarding sale of regulated products such as flavored and natural Cigars.
  • Managed inventory levels of tobacco products, ensuring proper stock availability for customer demands.
  • Supported team members during busy periods by stepping in as needed, fostering a collaborative work environment.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Bartender

Courtyard by Marriott
10.2023 - 03.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Contributed to successful events by setting up mobile bars in various locations according to event specifications.
  • Responded to guest questions and requests with friendly and knowledgeable service.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Broker

Aflac
06.2022 - 02.2024
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Collaborated with peers and industry partners to develop innovative insurance solutions for niche markets or hard-to-place risks.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
  • Utilized advanced analytical skills to evaluate complex cases and identify optimal solutions for challenging situations.
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
  • Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
  • Provided exceptional support to customers with accurate information on products, services, and policies.
  • Regularly reviewed personal performance metrics to identify areas for improvement, leading to consistent growth in key indicators over time.
  • Conducted community outreach initiatives targeting underserved populations, increasing awareness of available services and resources for non-English speaking individuals in need of case management support.
  • Increased cultural competency within the organization by providing staff training on working with diverse populations and utilizing bilingual resources effectively.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Assistant Manager

AutoZone
11.2020 - 09.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Collaborated with legal teams to deliver clear court interpretations, ensuring proper representation for non-English speaking clients.
  • Collaborated with educational institutions to provide language interpretation services during parent-teacher conferences and other school events.
  • Increased overall efficiency by providing real-time translation services during meetings with international clients or partners.
  • Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Provided language translation services for customer service inquiries.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Maintained a clean and organized retail environment, ensuring easy navigation for customers.
  • Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
  • Optimized store layout by collaborating with other department leads to create visually engaging cross-merchandising opportunities.
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
  • Provided support during internal audits by meticulously preparing all necessary documentation on cash handling procedures, demonstrating a high level of attention to detail and thoroughness.
  • Participated in regular team meetings to discuss performance metrics, identify areas of improvement, and share best practices for successful money counting operations.

Team Lead

Mannys Landscaping
06.2018 - 04.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Maximized roof longevity with proper installation of various roofing materials such as asphalt shingles, metal panels, single-ply membranes, and built-up roofs.
  • Assigned daily duties to each employee based upon individual strengths, effectively completing [Number]% of roofing jobs on time.
  • Facilitated efficient material transportation by loading and unloading trucks with care to prevent damage or loss during transit.
  • Maintained optimal tool functionality through regular inspection, cleaning, and maintenance procedures, reducing downtime due to equipment failure.
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Improved landscape design by planting flowers, trees, and shrubs according to client preferences and site conditions.
  • Preserved property safety by removing hazardous tree limbs, leaves, and other debris from walkways and driveways.
  • Reduced water usage in landscaping projects by incorporating drought-tolerant plants and efficient irrigation systems.
  • Streamlined maintenance processes for client satisfaction, performing regular upkeep tasks such as pruning, mowing, and fertilizing.
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
  • Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.

Cashier

Marshalls Bar-B-Q
08.2019 - 11.2020
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Counted money in drawers at beginning and end of each shift.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Adhered to all company policies and procedures while exhibiting a strong work ethic and dedication to the success of the team.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
  • Cleaned, stocked, and restocked workstations and display cases.

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • New hire training
  • Beverage preparation
  • Drink preparation techniques
  • Inventory
  • Sales expertise
  • Salesmanship
  • Classic cocktails
  • Performance improvement
  • Food running
  • Staff management
  • Health codes compliance
  • Changing beer kegs
  • Basic accounting
  • Creative mixology
  • Ordering bar supplies
  • Order management
  • Food preparation
  • Ordering procedures
  • Garnishing drinks
  • Fluency in [language]
  • Oral communication skills
  • Intercultural mediation
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Customer relationship management (CRM)
  • Retail operations management
  • Cost control
  • Negotiation
  • Business development
  • Video surveillance proficiency
  • Security systems management
  • CCTV systems
  • Physical security assessments
  • Internal theft prevention
  • Risk assessment
  • Theft prevention
  • Incident reporting
  • Investigations
  • Asset protection

Timeline

Bartender

Cigarson35
08.2024 - Current

Bartender

Courtyard by Marriott
10.2023 - 03.2024

Broker

Aflac
06.2022 - 02.2024

Assistant Manager

AutoZone
11.2020 - 09.2022

Cashier

Marshalls Bar-B-Q
08.2019 - 11.2020

Team Lead

Mannys Landscaping
06.2018 - 04.2021

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Christopher Montes