Stephanie Montgomery
Russellville,Alabama
Summary
Experienced Field Service Representative with over 10 years of experience in retail and customer service. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Retail Customer Service with over 5 years of successful experience in customer and service. Recognized consistently for performance excellence and contributions to success in retail industry. Strengths in data collection and customer service backed by training in retail and sales industry. Enthusiastic representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of retail and multitasking and training in customer service. Motivated to learn, grow and excel in retail. sales, customer service, and shipping
Overview
18
18
years of professional experience
Work History
Field Service Representative
Information Resources Inc.
Chicago, IL
03.2004 - 04.2014
- Followed instructions, both orally and written from Senior Management regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance at all times as company representative.
- Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
- Partnered with other FSR's on data collection and store audits to successfully complete projects within anticipated deadlines.
- Executed tasks within time and budget constraints.
Retail Assistant
Krispy Kreme
Florence, Alabama
04.2002 - 03.2004
Bakery Associate
Foodworld
Hamilton, AL
06.1996 - 06.1998
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
- Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Wrapped, boxed and weighed bakery department products.
Education
GED -
Hamilton High School
Hamilton, AL1990
Skills
- Safety Procedures
- MS Office
- Process improvement
- Daily cleaning and sanitation
- Communications
- Relationship development
- Organization
- Customer service
- Business operations
- Problem resolution
Timeline
Field Service Representative
Information Resources Inc.
03.2004 - 04.2014
Retail Assistant
Krispy Kreme
04.2002 - 03.2004
Bakery Associate
Foodworld
06.1996 - 06.1998
GED -
Hamilton High School