CHRISTOPHER MOORE
Charlotte,NC
Summary
To get started right away, just tap any placeholder text (such as this) and start typing. Resourceful Goods Flow achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Extended Stay America
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Goods Flow
IKEA
05.2020 - Current
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
Customer Service Manager
Walmart
12.2015 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Headcashier
Home Depot
08.2005 - 02.2016
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Education
High School Diploma -
Eastside High School
Taylors, SC06.2000
Skills
- Planning and Coordination
- Multitasking Abilities
- Data Entry
- Cultural Awareness
- MS Office
- Google Workspace
- Written Communication
- Training and Development
- Attention to Detail
- Self-Motivated
- Organization and Time Management
- Teambuilding
- Excellent Communication
- Good Telephone Etiquette
Additional Information
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Timeline
Front Desk Receptionist
Extended Stay America
06.2023 - Current
Goods Flow
IKEA
05.2020 - Current
Customer Service Manager
Walmart
12.2015 - 05.2020
Headcashier
Home Depot
08.2005 - 02.2016
High School Diploma -
Eastside High School