Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Moore

Upland,CA

Summary

I have enjoyed success in the Telecom / MSP industry for over twenty years. My growth in the industry has been ever-changing exposing me to various facets of the business. I am passionate about being able to communicate effectively to an audience with a range of experience levels on a given topic. I care tremendously about the work that I do, the teams that I support and my customers.

Overview

23
23
years of professional experience

Work History

Solutions Architect 2

TPx Communications
03.2021 - 11.2023
  • As a Solutions Architect 2 at TPx I supported a team of over 10 Sales Representatives at any given time
  • I supported a mix of Direct Reps, Channel Reps and Large Account Base Reps
  • My role included conducting customer meetings both in person and remote, product demonstrations, Data Center tours, and I conducted monthly product training and updates to the team I supported
  • Additionally, I was tasked with conducting product specific training to the sales team company wide
  • Most of the success that I have enjoyed as a Solutions Architect stems from my ability to communicate complex network designs and concepts to those who may not be familiar with networking and to make them comfortable in making decisions based on a better understanding of what is being presented
  • The team that I supported consistently met or exceeded their sales target.

Solutions Architect 1

TPx Communications
10.2016 - 03.2021
  • My primary role as a Solutions Architect 1 is to field calls that come into the Solutions Architect Hotline
  • The calls vary from product specific questions, customer demonstrations as well as discovery calls
  • Through this position I have developed strong relationships with the Sales Reps that I support as well as Sales Management
  • Effective communication with customers and vendors is vital to the position that I maintain
  • Required to maintain UCx / MSx Certification through monthly training
  • Working as a Solutions Architect 1 has enabled me to gain key knowledge into the TPx product set which is ever-evolving as well as knowledge of UC, SD-WAN and the rest of our product offerings as an MSP
  • Assist in conducting monthly sales technical briefings of new and existing TPx product sets
  • Occasionally called upon to conduct customer trainings as needed.

Project Engineer

Telepacific Communications
10.2013 - 10.2016
  • As a Project Engineer I act as single point of contact to manage customer service orders both new and existing
  • Responsible for communications with the customer and customer's vendors through the entire order process to ensure that the service is turned up accurately and in a timely manner
  • Within the role of Project Engineer I am responsible for maintaining multiple customer accounts and providing order status updates to the customer
  • During the order process it is my duty to track the delivery of circuits for the order and to schedule any necessary technician visits.

Owner

Chris Moore Communications
05.2011 - 10.2013
  • Responsible for the day to day operations of the business
  • Manage customer sub-contract accounts and invoicing
  • I maintain working relationships with various project managers and general contractors to ensure timely completion of projects and deliverable paperwork
  • Within my sub-contractor role, I have participated in major project roll outs with national retail companies
  • I have been responsible for numerous system and service cutovers and have achieved very positive feedback from the customers that I have worked for
  • Perform routine service calls as needed.

Field Supervisor

Service Communications, Inc.
08.2007 - 05.2011
  • Supervise technicians on various projects
  • Manage training of technicians as new products and procedures are rolled out
  • Manage fleet vehicle maintenance and records
  • Perform site visits to resolve escalations and to assist during complicated installations
  • Assist in managing dispatch schedules on a daily basis
  • Ensure that all project deliverables are completed and accounted for
  • Participate in the hiring of new technicians
  • Responsible for training, work performance and discipline of technicians
  • Assist with project rollouts, scheduling and ordering of materials
  • Maintain warehouse and fleet vehicle inventory
  • Conduct quarterly audits of company tools and inventories.

Lead Technician

Service Communications, Inc.
06.2006 - 08.2007
  • Ensure customer satisfaction during onsite business for service and installations
  • Lead project installations locally and nationwide for cabling and systems, for both data and telecom
  • Establish working relationships with superintendents and customers
  • Manage timely delivery of product and service.

Partner / Service Manager

Ohana Communications
12.2005 - 06.2006
  • Manage day to day operations including service and installations of telecommunications equipment
  • Responsible for coordinating site surveys for new customers and system architecture
  • Conducted job walks for new installations, adds, moves and changes
  • Research competitor pricing to maximize profitability, customer satisfaction and customer retention
  • In charge of programming PBX and key telephone systems
  • Maintained company financial, personnel, and customer database records
  • Ensured timely delivery of products and services according to customer needs.

Field Technician / Service Manager

Amtec Communications
01.2001 - 11.2004
  • Completed daily technician service schedules for dispatch for the southern and northern California offices as well as Las Vegas
  • Coordinate and manage CAT3, CAT5, and Fiber Optic cabling jobs
  • Responsible for pre-installation system programming and testing
  • Experience using Fiber scopes, Penta scanners, and various other cable testing equipment.

Education

High School Diploma -

Upland High School
Upland, CA
01.1995

Skills

  • VMWare and Silverpeak SD-WAN
  • Visio Diagrams
  • Cisco Meraki
  • Call Center
  • MS365
  • PRI / SIP Trunking
  • Backup Solutions for DR and Ransomware Mitigation
  • Configuration and design of UCaaS systems
  • Security Awareness Training / End-user Cyber Security
  • Paging System design and implementation
  • Endpoints RMM/MDR

Accomplishments

  • Datto II Certified
  • Fortinet Network Security Expert 3 Certified
  • Cradlepoint Certified Network Associate
  • Cradlepoint Certified Sales Professional

Timeline

Solutions Architect 2

TPx Communications
03.2021 - 11.2023

Solutions Architect 1

TPx Communications
10.2016 - 03.2021

Project Engineer

Telepacific Communications
10.2013 - 10.2016

Owner

Chris Moore Communications
05.2011 - 10.2013

Field Supervisor

Service Communications, Inc.
08.2007 - 05.2011

Lead Technician

Service Communications, Inc.
06.2006 - 08.2007

Partner / Service Manager

Ohana Communications
12.2005 - 06.2006

Field Technician / Service Manager

Amtec Communications
01.2001 - 11.2004

High School Diploma -

Upland High School

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