Christopher Moore
Kingwood,TX
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail
Overview
5
5
years of professional experience
Work History
Patient Access Representative II
Memorial Hermann Hospital System
11.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Leasing Consultant
Mill Creek Residential
09.2022 - 11.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Assistant Service Manager
H-E-B
09.2019 - 08.2022
- Hired, trained and developed service department staff to drive performance.
- Defined department objectives and monitored performance to facilitate operations.
- Monitored employee performance through effective analysis of key metrics.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Managed service department budget and investigated and resolved discrepancies
Education
High School Diploma -
Quest High Magnet School
HumbleAssociate of Arts - Business
University Of Phoenix
Tempe, AZSkills
- Patient check-in
- Healthcare systems
- EMR
- Formularies
- Patient identity verification
- Patient documentation
- Insurance verifying
- Epic Superuser (Trainer)
- Patient interviewing
- Scheduling appointments
- Professionalism
- Time management abilities
Timeline
Patient Access Representative II
Memorial Hermann Hospital System
11.2023 - Current
Leasing Consultant
Mill Creek Residential
09.2022 - 11.2023
Assistant Service Manager
H-E-B
09.2019 - 08.2022
Associate of Arts - Business
University Of Phoenix
High School Diploma -
Quest High Magnet School
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