Christopher Moore

• Developed goal-oriented activity therapy groups to improve clients' levels of functioning.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments
• Maintained caseload of children in public schools and group home placements
• Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits
• Supervised individuals in small group atmosphere to cultivate safety, independence and structure
• Interacted with troubled youth and offered resources and programs to surmount challenges
• Supervised youth in engaging environment to promote security and safety for all ages
• Monitored youth behavior and offered guidance and support for positive change
• Encouraged children to talk issues out with each other and without anger, which eased tense situations
• Performed in advocacy capacity for troubled youth to provide access to resources
• Assisted children and teens with homework, quizzed on material prior to tests and signed off on assignments
• Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening
• Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms
• Wrote reports for family and caregivers, documenting progress, challenges and therapy milestones
• Liaised with parents and caregivers to provide updates on progress and behavior

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
• Monitored and authorized entrance and departure of employees and visitors daily
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
• Monitored central alarm systems for fire, intrusion and duress alarms and responded to emergencies weekly
• Conducted patrols of key areas to spot and control security concerns
• Reported suspicious activities and persons to law enforcement
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
• Responded immediately in emergency situations, applying CPR and First Aid training
• Wrote reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences
• Permitted entry with escort for approved persons into secure locations
• Reported irregularities such as fire and safety hazards to maintenance
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
• Resolved complaints and issues involving both guests and employees
• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• Reviewed driver IDs before allowing entrance parking area or drive vehicles
• Determined customer needs by asking relevant questions and listening actively to responses
• Removed safety hazards, soiled items and trash from customer areas
• Escorted drivers to vehicles and helped load or carry large items
• Answered questions and provided information
• Moved cars around lot to ensure space efficiency
• Parked and retrieved cars according to customer needs
• Worked with customers to understand requirements and provide exceptional service
• Responded to customer requests efficiently and with knowledgeable assistance
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base

• Held high approval rating and percentage of customer loyalty

Investigated and integrated new strategies to expand business operations and grow customer base such as social media outlets

• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs
• Increased monthly gross sales and exceeded goals for sales
• Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics
• Built relationships with customers and community to establish long-term business growth

• Greeted customers to determine wants or needs.
• Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
• Assisted customers in making informed decisions about the cars they were interested in purchasing.
• Maintained records related to sales for store management.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Answered store and merchandise questions and led customers to wanted items.
• Scheduled automotive deliveries with vendors and customers.
• Placed special orders or called other stores to find desired items.
• Explained differences between models to clients, comparing and discussing capabilities and features.
• Bagged or packaged purchases and wrapped gifts.
• Conducted test drives for prospective buyers.
• Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
• Adhered to standards of quality and service and industry regulations.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Described merchandise and explained use, operation and care.
• Maintained high referrals and consistent repeat business due to first-rate customer service standards.
• Responded to inquiries from potential customers via email and telephone.

• Supported waitstaff and other team members in completing tasks
• Washed, peeled and cut various fruits and vegetables to prepare for serving
• Patiently and compassionately assisted patients requiring assistance eating meals
• Maintained strict levels of cleanliness for tables, floors and prep areas in -person residence
• Prepared cooking supplies, ingredients and workstations when opening and closing kitchen
• Closely followed sanitation and food handling guidelines while assisting with daily meal preparation
• Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher
• Quickly and accurately served specific meals to patients with special dietary needs
• Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices

• Established positive relationships with clients by demonstrating empathy and understanding.
• Advocated for victims during difficult situations by filing police reports and connecting to needed services.
• Facilitated support groups for parents and caregivers.
• Worked with care team to assess client needs and discuss collaborative treatment efforts.
• Cultivated a safe environment where children could express themselves openly.
• Arranged adoptions and found foster homes for abandoned or abused children.
• Supported individuals by facilitating weekly group sessions.
• Participated in weekly staff meetings to discuss caseloads and best practices.
• Developed and implemented individualized service plans for clients.
• Educated clients and families on tools to communicate better and negotiate issues for improved family relationships.