Christopher Moore
Anna
Summary
Dynamic underwriting consultant with a proven track record at National General Insurance Company, excelling in risk management and trend analysis. Adept at building strong relationships and implementing innovative underwriting solutions, I leverage data interpretation skills to enhance compliance and streamline processes, driving exceptional results in policy renewal and loss mitigation.
Overview
13
13
years of professional experience
Work History
Underwriting Consultant II Lead
National General Insurance Company
08.2015 - Current
- Assigned work to junior underwriters
- Assist junior underwriter with making underwriting decisions
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed data to identify trends and predict future insurance needs.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Claims Adjuster
National General Insurance Company
08.2013 - 08.2015
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Identified suspicious losses and contacted manager for investigative assistance.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Maintained contact with claimants and attorneys to determine treatment status.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Evaluated original investigation reports and documents to resolve secondary concerns.
Claims Adjuster
Nationwide Insurance Company
02.2012 - 10.2012
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Followed up with insured individuals regarding premium and deductibles payments.
- Researched claims and incident information to deliver solutions and resolve problems.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Identified suspicious losses and contacted manager for investigative assistance.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Maintained contact with claimants and attorneys to determine treatment status.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Education
Associate in Risk Management -
The Institutes
Malvern, PA08-2025
Texas All Lines Adjuster License -
US Staffing Adjusting Service
Irving, TX10-2011
Bachelor of Science - Animal Science
Angelo State University
San Angelo, TX05-2004
Skills
- Analyzing data
- Policy renewal
- Managing risk
- Renewing policies
- Quality assurance
- Loss mitigation
- Building strong relationships
- Risk management
- Trend analysis
- Data interpretation
- File analysis
- Policy interpretation
- Underwriting guidelines
Timeline
Underwriting Consultant II Lead
National General Insurance Company
08.2015 - Current
Claims Adjuster
National General Insurance Company
08.2013 - 08.2015
Claims Adjuster
Nationwide Insurance Company
02.2012 - 10.2012
Associate in Risk Management -
The Institutes
Texas All Lines Adjuster License -
US Staffing Adjusting Service
Bachelor of Science - Animal Science
Angelo State University
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