Christopher Morales
Kansas City,MO
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Server
Double Tap KC
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Billing Manager
Morales Roofing Company LLC
09.2022 - Current
- Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
- Worked with customers to resolve billing disputes in a timely manner.
- Processed customer refunds promptly upon request.
- Developed invoicing systems and internal controls to boost billing efficiencies.
Starbucks Barista
Target
06.2023 - 03.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained calm demeanor during high-volume periods and special events.
Cashier/Customer Service
Target
07.2019 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate in Arts (AA) in Arts -
Lone Star College System
Conroe, TX05.2022
Skills
- Cash Handling
- Exceptional customer service
- Cashiering
- Sales
- Invoice Processing
- Bookkeeping
- Filing
- Microsoft
Timeline
Server
Double Tap KC
03.2024 - Current
Starbucks Barista
Target
06.2023 - 03.2024
Billing Manager
Morales Roofing Company LLC
09.2022 - Current
Cashier/Customer Service
Target
07.2019 - 08.2021
Associate in Arts (AA) in Arts -
Lone Star College System
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