Christopher Morrow
West Columbia,SC
Summary
Dynamic Service Technician with extensive experience at ARS Rescue Rooter, excelling in installation and repair. Proven track record in enhancing customer satisfaction through effective problem resolution and strong communication skills. Skilled in preventive maintenance and diagnostics, consistently achieving high first-time fix rates while fostering team collaboration and continuous improvement.
Overview
22
22
years of professional experience
Work History
Service Technician
ARS Rescue Rooter
11.2017 - 05.2025
- Diagnosed and resolved plumbing issues using specialized tools and equipment.
- Performed routine maintenance and inspections on HVAC systems to ensure optimal performance.
- Assisted in emergency repairs, providing timely solutions for customer satisfaction.
- Collaborated with team members to develop efficient service delivery processes.
- Trained new technicians on safety protocols and operational procedures.
- Implemented preventative maintenance strategies to extend equipment lifespan.
- Enhanced customer relationships through effective communication and problem-solving skills.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Service Technician/Manager
Catoe Mechanical
04.2014 - 10.2017
- Supervised service technicians to ensure compliance with safety protocols and operational standards.
- Coordinated scheduling and dispatching of service calls to optimize technician efficiency.
- Trained new technicians on equipment maintenance, troubleshooting techniques, and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced service response times.
- Conducted regular performance evaluations to mentor staff and identify training needs for skill development.
- Resolved complex technical issues escalated by technicians, facilitating effective solutions in high-pressure situations.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Increased team productivity with regular training sessions and performance evaluations.
- Collaborated with sales teams to identify additional revenue opportunities during service appointments or consultations.
- Trained junior technicians, fostering a supportive learning environment and promoting professional growth.
- Ensured high-quality workmanship by monitoring job progress and conducting final inspections before returning equipment to customers.
- Established a culture of continuous improvement by encouraging feedback from technicians and clients alike about potential process enhancements or areas of concern.
- Resolved complex technical problems through careful analysis, innovative thinking, and collaboration with colleagues.
- Developed and implemented standard operating procedures to ensure consistent service quality across all technicians and projects.
- Implemented a preventive maintenance program to reduce equipment downtime and improve system reliability.
- Enhanced customer satisfaction by providing timely and effective solutions for technical issues.
- Reduced costs by negotiating contracts with suppliers for the purchase of necessary tools, equipment, and replacement parts.
Service Technician
Pierce & Catoe Mechanical
01.2009 - 03.2014
- Documented service reports and maintained accurate records of work performed.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Education
Associate in Engineering Technology - Hvac/ Electrical
Midland Tech
West Columbia, SC01.2004
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Mechanical aptitude
- Hand tool expertise
- Quality assurance
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Customer relationship management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
- Testing and evaluation
- Project management
- Technical support
- Equipment demonstration
- Client relationship management
- Type equipment expertise
- Residential construction
- Commercial construction experience
- Construction management
- Field service management
- Mechanical tools
- Verbal and written communication
- Hand tools
- System upgrades
Timeline
Service Technician
ARS Rescue Rooter
11.2017 - 05.2025
Service Technician/Manager
Catoe Mechanical
04.2014 - 10.2017
Service Technician
Pierce & Catoe Mechanical
01.2009 - 03.2014
Associate in Engineering Technology - Hvac/ Electrical
Midland Tech