Christopher Moss

• Installed, configured and maintained computer hardware components such as motherboards, processors, memory cards.
• Tested and evaluated new technology for potential use in the business.
• Diagnosed hardware and software issues on various platforms such as Windows, Mac OS X and Linux operating systems.
• Resolved technical queries related to product features, functionality, installation and configuration of software applications.

Setup New customer Accounts.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Resolved customer complaints quickly and efficiently.
• Processed refunds, returns, exchanges, and order cancellations according to policy.
• Billing /Collections
• New Accounts
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