Summary
Overview
Work History
Education
Skills
Selected Accomplishments & Skills
Highlights
Timeline
Generic
Christopher Mott

Christopher Mott

Rochester,NY

Summary

Professional commercial account executive with significant experience in driving revenue growth and building strong client relationships. Demonstrates strong focus on team collaboration and achieving results. Skilled in strategic planning, negotiation, and market analysis. Reliable and adaptable, with proven track record of meeting organizational goals in dynamic environments.

Overview

17
17
years of professional experience

Work History

Senior Commercial Account Executive

Zoom
08.2022 - 06.2025
  • Leveraged data-driven insights to identify potential upsell opportunities within existing client base.
  • Developed new business opportunities by establishing strong relationships with clients and industry partners.
  • Spearheaded cross-functional collaboration between departments, optimizing service delivery for key accounts.
  • Managed a diverse portfolio of commercial accounts, effectively balancing risk and profitability.
  • Negotiated favorable contract terms for clients, leading to increased revenue and long-term partnerships.
  • Analyzed market trends and competitor offerings to maintain a competitive edge in pricing and product features.
  • Delivered comprehensive product presentations to prospective clients, showcasing the value of offered services.
  • Prepared customer presentations and demonstrations of products to solicit new business.

Account Executive

Innovative Solutions
01.2022 - 07.2022
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Represented product offerings and platforms throughout assigned territory.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.
  • Sought out key decision-makers and tailored solutions to address business challenges.
  • Utilized job-related software to input customer order details into system, accept payments and update accounts.
  • Prepared sales presentations or proposals to explain product specifications or applications.
  • Cross-sold additional products and services to increase profitability within accounts.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Cloud Account Manager

Innovative Solutions
03.2021 - 12.2021
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Built and maintained productive relationships with customers and internal partners.
  • Provided clear business insight and market knowledge to drive solutions to meet customers' business objectives.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth.

Customer Success Manager

Mitel
09.2017 - 03.2021
  • Completed research on complex problems and resolved issues in a timely manner.
  • Built and maintained effective relationships with peers and upper management.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Perform live demonstrations of Mitel software.
  • Analyzed data to understand gaps in product adoption within client base.
  • Conferred with customers weekly to track support issues and improve operating procedures.

Insurance Sales Team Manager

Fonality
01.2015 - 09.2017
  • Insurance sales team grew business by $1.5 million by adding 275 new Fonality users per month.
  • Attended industry trade shows and events to develop new business leads and opportunities. 30-40 new leads per month with a 25% closing percentage on new leads.
  • Referral selling techniques applied to increase new leads and closing percentage. Referral customer closing percentage near 50%.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Participated in various incentive programs and contests designed to support achievement of production goals.

Strategic Account Manager Insurance

Fonality
10.2016 - 08.2017
  • Fonality provides unified phone systems and applications for growing businesses. Customer base primarily focused in insurance business.
  • Managed all of Fonality's 200 Nationwide Insurance customers including Top 10 CEO group members. This represented 40% of total monthly revenue.
  • Supported the top 50 Allstate Mega agencies in the U.S. Mega agencies represented 30% of monthly revenue and assisted with business development through referral.
  • 80% of revenue from referral sales with recurring revenue sales of $500,000/month annually.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Continuous monitoring of account base and development of new clients through trade show participation.
  • Presented monthly product webinars for business development and customer retention. Provided continuous product training for end users and administrators to help maintain less than 1% churn rate month over month.

Corporate Sales Executive

Fonality
10.2013 - 01.2015
  • Closed over $500,000 in new business sales in first year.
  • Signed up over 20 new referral partners.
  • Increased corporate sales by 20% in first year.
  • Referral and partner customers represented 80% of business.
  • Wrote, proofed and edited sales proposals and correspondence. Completed documentation for product and service sales.
  • Promoted to management within 2 years.

IT Account Executive

Earthlink
04.2013 - 10.2013
  • EarthLink is an IT services, network and communications provider headquartered in Atlanta, Georgia. Thecompany serves more than 150,000 businesses and 1 million U.S. consumers. 
  • Assisted IT organizations in building hosted virtualized infrastructures, data center co-locations and IT help desk services. Full stack hosted builds with servers, storage and managed networks. 
  • Focused on acquiring new business for Earthlink. Completed documentation for product and service sales. 
  • Closed $150,000 in new bookings in first 6 months (all new business).
  • Worked with IT directors to build virtualized solutions such as Sharepoint , disaster recovery and business continuity environments.

Account Executive - Commercial

AdvizeX
08.2011 - 04.2013
  • AdvizeX is a top 10 national channel partner of Hewlett Packard. We provided organizations with the expertise needed to chart a successful, strategic course towards the next-generation IT systems and services. 
  • Acquired over 15 new accounts for 400k+ in revenue. Focused on selling Hewlett Packard's network technology and storage solutions.
  • Cold call campaigns to acquire new leads and close business.
  • Updated database using Salesforce CRM  with customer and sales information.
  • Maintained an updated knowledge of changing industry, standards and trends related to SLED and commercial accounts.
     

Inside Sales Manager

Callfinity
07.2008 - 02.2011
  • Performed product demonstrations and created customer facing proposals.
  • Built customer relationships through a strategic, consultative sales approach, characterized by a careful and thorough customer needs assessment and tailored solutions that drive business change.
  • Responsible for increasing Callfinity revenue by managing the inside sales team and assisting in acquiring leads and hitting company defined goals.
  • Achieved monthly goals and created a competitive environment to guarantee sales success.
  • Improved lead generation process with successful implementation of Salesforce CRM. Overall lead generation increased 25% per sales rep.
  • Developed and implemented custom workflow resulting in a 25% decrease in activities-per-lead and improved team effectiveness.
  • Increased daily activity 25% from 80-100 activities to 100-120.

Education

Some College (No Degree) -

SUNY Cortland
Cortland

Skills

  • Key account targeting
  • Sales presentations
  • Relationship management
  • Pipeline management
  • CRM proficiency
  • Territory management
  • Account development
  • Deal closing
  • Client relationship building
  • Client acquisition
  • Sales tactics
  • Revenue generation
  • Problem-solving

Selected Accomplishments & Skills

ACCOMPLISHMENTS:

  • Promotion to Account Executive from Cloud Account Manager within 1st year of Innovative
  • Promotion to Enterprise Customer Success Manager at Mitel
  • Promoted to Management within 2 years at Fonality
  • Closed over $2 million in sales with Fonality. Increasing Corporate and Insurance Sales by 25%
  • Closed over 500k in net new sales with AdvizeX
  • Generated over 130 leads that increased revenue over $500,000
  • #1 Software Sales Consultant 10 out of 12 months from 2008-2009 generating leads for Callfinity
  • Improved team effectiveness by lowering activities-per-lead by 25% by building out custom workflow
  • Closed over 20 new channel partners to a hosted email and collaboration company, increasing revenue by 10%

SKILLS:

  • Sales Software: Salesforce.com, Netsuite, Sugar CRM, Gainsight, ZOOMInfo
  • Public Relations: LinkedIn Sales Navigator, Constant Contact, HubSpot
  • Desktop Software: MS Office Suite, Word, Powerpoint, Excel, G-Suite

Highlights

  • Strategic account development
  • Strong interpersonal skills
  • Upselling and consultative selling
  • Exceptional customer service skills
  • Skilled multi-tasker
  • Customer-oriented
  • Product training and placement
  • Strong communicator
  • Solution selling
  • Prospecting and cold calling

Timeline

Senior Commercial Account Executive

Zoom
08.2022 - 06.2025

Account Executive

Innovative Solutions
01.2022 - 07.2022

Cloud Account Manager

Innovative Solutions
03.2021 - 12.2021

Customer Success Manager

Mitel
09.2017 - 03.2021

Strategic Account Manager Insurance

Fonality
10.2016 - 08.2017

Insurance Sales Team Manager

Fonality
01.2015 - 09.2017

Corporate Sales Executive

Fonality
10.2013 - 01.2015

IT Account Executive

Earthlink
04.2013 - 10.2013

Account Executive - Commercial

AdvizeX
08.2011 - 04.2013

Inside Sales Manager

Callfinity
07.2008 - 02.2011

Some College (No Degree) -

SUNY Cortland

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