Open To Work
CHRISTOPHER MUNDO
Palm Coast,FL
Work Preference
Summary
Dedicated professional with a robust history in tax advisory and collection. Combines empathetic communication with data analytics expertise to resolve tax issues and enhance compliance, ensuring a positive taxpayer experience through collaboration and informed guidance.
Overview
2027
2027
years of professional experience
Work History
Free Agent
Returning to Workforce
02.2025 - Current
- Rejoined workforce to seek opportunities seeking full-time role valuing reliability, empathy, and problem-solving skills. Demonstrated expertise in Microsoft Office, Zoom, and Stack, facilitating effective communication and collaboration.
INDIVIDUAL TAXPAYER ADVISORY SPECIALIST
IRS
Daytona Beach, FL
01.2023 - 02.2025
- Interviewed taxpayers to assess tax situations, offered tailored advice, and clarified potential consequences of various tax strategies across current and future tax years.
- Advised taxpayers on Federal Tax obligations, ensuring compliance and clarity on tax responsibilities.
- Collaborated with tax practitioners and accountants to analyze tax law implications, reviewing financial records to accurately assess taxpayer status.
- Conferred with taxpayers and/or their representatives to explain issues involving the applicability of tax law, regulations, notices and account adjustments.
- Assisted taxpayers in preparing tax returns and explained the consequences of courses of action.
COLLECTION REPRESENTATIVE
IRS
Jacksonville, FL
04.2009 - 12.2022
- Provided empathetic customer service by respecting and explaining the taxpayer's rights, IRS policies and procedures to assist the taxpayer as well as the legal obligations of the IRS.
- Specialized IRS experience gained in full time customer service work with tax records, financial accounts and/or similar records.
- Analyzed taxpayer financials to assess ability to meet tax obligations and mitigate future delinquencies.
- Knowledge of taxpayer rights, Internal Revenue Code, IRM policies and applicable procedures, including National and Area directives, state and local laws. Knowledge of IRS organizational structure, mission, and function.
- Clarified specific inquiries initiated by individuals and generated by notices.
- Provided live text chat support on irs.gov, addressing taxpayer inquiries and concerns effectively.
- Knowledge of commercial computer operating systems and applications, and IRS job related computer systems.
- Trained new hires as On the Job Instructor, guiding them in collection procedures and best practices for Nashville ACS and Memphis ACS.
MISCELLANEOUS CLERK & ASSISTANT
IRS
Jacksonville, FL
05.2008 - 04.2009
- Prepared and typed a variety of correspondence, reports, forms, requisitions, requests for personnel actions and legal documents.
- Reviewed outgoing correspondence for proper format, conformed with procedural instructions, grammar, punctuation, spelling, and attachments.
- Organized and maintained files, records, manuals, and handbooks to ensure easy access for staff.
- Coordinated office functions by delivering relevant information to clerical staff and managers, facilitating effective communication.
- Utilized knowledge of office policies, practices, and organizational structure to provide clerical and administrative support to supervisor and staff.
- Working knowledge of agency regulations, manuals and directives pertaining to clerical and administrative policies and practices.
Additional Experience
U. S. Navy
- Gained 13 years of diverse workforce experience, strengthening skills in various disciplines.
- Executed collateral duties in information technology, music librarian, fiscal/supply officer, public affairs officer, and unit leader - brass quintet, contributing to operational efficiency and unit cohesion.
- Performed at military and civilian ceremonies, school assemblies, patriotic events, and community outreach, fostering community engagement and morale.
Education
BACHELOR'S DEGREE - MUSIC PERFORMANCE
WILKES UNIVERSITY
Wilkes-Barre, PAMASTER'S DEGREE - MUSIC EDUCATION
UNIVERSITY OF RHODE ISLAND
Kingston, RISkills
- Tax law knowledge
- Microsoft Office
- Document preparation
- Customer support
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Conflict resolution
- Empathetic communication
Timeline
Free Agent
Returning to Workforce
02.2025 - Current
INDIVIDUAL TAXPAYER ADVISORY SPECIALIST
IRS
01.2023 - 02.2025
COLLECTION REPRESENTATIVE
IRS
04.2009 - 12.2022
MISCELLANEOUS CLERK & ASSISTANT
IRS
05.2008 - 04.2009
Additional Experience
U. S. Navy
BACHELOR'S DEGREE - MUSIC PERFORMANCE
WILKES UNIVERSITY
MASTER'S DEGREE - MUSIC EDUCATION
UNIVERSITY OF RHODE ISLAND