Christopher Munoz
Converse
Summary
At Blanco Rentals, I excelled as an Assistant Store Manager, leveraging my problem-solving abilities and expertise in customer service to significantly enhance customer satisfaction. My proactive approach in mentoring and strategic scheduling improved team efficiency and store operations.
Overview
16
16
years of professional experience
Work History
Make Ready Technician
Self-employeed
10.2024 - Current
- Make ready AirBnB's,Apartments,Home rentals
- Painting
- Sheetrock work
- Plumbing repair/replace
- Floor repair/replace
- Maintained a clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
- Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.
- Enhanced tenant satisfaction by providing timely and efficient repairs in individual units.
- Reduced downtime between tenants by quickly preparing vacant units for new occupants.
- Delivered excellent customer service while interacting with residents during maintenance visits or responding to inquiries about their requests.
Assistant Store Manager
Blanco Rentals
05.2020 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Mechanic
American All Rent
08.2013 - 05.2020
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Disassembled defective parts to make proper repairs.
Maintenance Technician
Kennedy Arms
01.2010 - 08.2013
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Painting,sheetrock repair replace,plumbing calls,makeready
Education
High School Diploma -
Robert E. Lee H.S
Skills
- Problem-solving
- Customer service
- Handyman
- Customer service and engagement
- Time management
- Attention to detail
- Store operations
- Team management
- Employee scheduling
- Hiring and training
- Quickbooks
- Payroll administration and timekeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Make Ready Technician
Self-employeed
10.2024 - Current
Assistant Store Manager
Blanco Rentals
05.2020 - 09.2024
Mechanic
American All Rent
08.2013 - 05.2020
Maintenance Technician
Kennedy Arms
01.2010 - 08.2013
High School Diploma -
Robert E. Lee H.S
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