Christopher Murff
Indianapolis,IN
Summary
Payroll and Benefits Coordinator with over 7 years of experience in payroll processing and benefits administration. Demonstrated ability to enhance HR service efficiency and employee satisfaction through strong problem-solving and attention to detail. Expertise in documentation, data entry, and customer service, with a focus on optimizing onboarding and ensuring regulatory compliance. Proven results in long-term care billing, Medicaid planning, and accounts receivable management, with a commitment to training staff and improving processes.
Overview
7
7
years of professional experience
Work History
Banker
JP Morgan Chase
03.2025 - Current
- Ensured accuracy and efficiency in daily operations by balancing cash drawer.
- Facilitated client transactions to build customer satisfaction and trust.
- Managed branch operations, ensuring vault and ATM functionality.
- Resolved client issues through effective communication, enhancing overall service quality.
- Assisted clients with account inquiries and various banking services.
- Educated clients on available digital banking tools and resources.
- Guided customers in opening and closing accounts, applying for loans, and making informed financial decisions.
Payroll & Benefits Coordinator/ BO Assistant
American Senior Communities
05.2024 - 03.2025
- Manage payroll data entry and audits for bi-weekly processing, ensuring accuracy and compliance.
- Facilitate employee onboarding and orientation, enhancing new hire experience.
- Partner with HR teams to optimize onboarding procedures and develop comprehensive benefits orientation materials for new employees. Address employee queries on policies and benefits, improving HR service efficiency.
- Support termination processes and maintain compliance in employee records management.
- Assist in handling compensation claims, contributing to effective resolution.
Payroll Officer
Foreman Group Nurse Staffing
08.2018 - 05.2022
- Resolved payroll discrepancies, enhancing employee satisfaction and trust.
- Managed direct deposit setups, improving efficiency in payment processing.
- Issued W-2 forms promptly, maintaining regulatory compliance and transparency.
- Served as primary point of contact for payroll inquiries, delivering prompt resolution to employee concerns and maintaining clear communication channels.
- Developed streamlined processes for tracking time, managing raises, and processing bonuses, resulting in improved operational efficiency.
Education
Bachelor's Degree - Biochemical Sciences
Xavier University
07.2025
Diploma -
Pike High School
06.2018
Skills
- Payroll administration and processing
- Kronos and UKG expertise
- Customer service excellence
- Microsoft Office proficiency
- Banking systems knowledge
- Cash handling accuracy
- Time management
- Problem solving
- Team collaboration
- Documentation practices
- Data entry efficiency
- Benefits administration
- Medicaid billing and redetermination
- Accounts receivable management
- Resident asset verification
- Aging reports monitoring
- Staff training and development
- Process improvement
- Financial documentation verification
- Effective communication
- Conflict resolution
- Organizational skills
Timeline
Banker
JP Morgan Chase
03.2025 - Current
Payroll & Benefits Coordinator/ BO Assistant
American Senior Communities
05.2024 - 03.2025
Payroll Officer
Foreman Group Nurse Staffing
08.2018 - 05.2022
Bachelor's Degree - Biochemical Sciences
Xavier University
Diploma -
Pike High School
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