Summary
Overview
Work History
Education
Skills
Timeline
Generic

LARRANETTA BAPTIST

Duluth,Ga

Summary

Insurance Agent

Customer service professional with diverse experience in retail, call center, front desk, and warehouse. Demonstrated ability to work well in teams and build strong relationships with clients. Highly motivated to ensure customer satisfaction and contribute to company success. Specializes in optimizing quality, speed, and processes. Maintained a retention rate 45% above company average in previous roles.

Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service.

Overview

9
9
years of professional experience

Work History

Insurance Agent

TTEC
06.2023 - 02.2025
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Self-motivated, with a strong sense of personal responsibility.
  • Ensured compliance with state regulations by staying informed about changes in legislation affecting the auto insurance industry.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.

Customer Returns Specialist

Alcon
10.2021 - 06.2023
  • Analyzed product to check for defects before processing 100 plus returns per day
  • Proficient in inventory transactions and handling high profile client accounts
  • Awarded for working efficiently without direct super vision for several weeks at a time
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Documented returned product details in Software inventory tracking system.
  • Increased productivity through streamlined processes and system efficiency.
  • Reduced product loss by Number% over Number years by maintaining secure environment and workflows.
  • Identified opportunities to enhance the customer experience by providing feedback on product design, packaging, and shipping methods.
  • Assisted in the development of new policies and procedures for handling returns, resulting in a more organized system.

Customer Service Representative

Ackerman Security Company
02.2019 - 01.2021
  • Assisted customers by listening closely, finding solutions to problems, and making decisions based on extensive understanding of product knowledge - with occasional outbound calls
  • Promoted customer loyalty by delivering exceptional service to handle questions, complaints and technical issues
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to various security incidents, providing immediate assistance and escalating issues when necessary.
  • Assisted in the development and implementation of security policies, procedures, and protocols to improve overall safety.
  • Improved resolution time with effective problem-solving for customer complaints.

Retention Specialist/ Customer Service Representative

Nexlinx Inc.
04.2016 - 10.2019
  • Listened to concerns and offered alternative solutions developing innovative responses for unique building
  • Responsible for skillfully retaining customers information through positive customer relation building
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
  • Provided excellent customer service and ensured customer satisfaction
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.

Education

ASSOCIATE OF BUSINESS ADMINISTRATION -

GWINNETT TECHNICAL COLLEGE
01.2014

Skills

  • Customer Service
  • Professional telephone demeanor
  • MS Office proficiency
  • Strategic sales knowledge
  • Data entry
  • Technical support
  • Good listening skills
  • Key holder experience
  • Auto insurance
  • Client retention
  • Policy renewals
  • Professionalism and ethics
  • Policy changes
  • Policyholder communication

Timeline

Insurance Agent

TTEC
06.2023 - 02.2025

Customer Returns Specialist

Alcon
10.2021 - 06.2023

Customer Service Representative

Ackerman Security Company
02.2019 - 01.2021

Retention Specialist/ Customer Service Representative

Nexlinx Inc.
04.2016 - 10.2019

ASSOCIATE OF BUSINESS ADMINISTRATION -

GWINNETT TECHNICAL COLLEGE

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